**Location:** 4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 **_Qualified candidate must be able to report to the Brooklyn, OH location (Tiedeman) at least 1 day per week._** **ABOUT THE JOB** The Performance Reporting Operations Analyst manages the calculations for performance returns for trust accounts on the Global Plus custody system. Performance Returns are calculated on the First Rate system by an external vendor. Analysts perform processing and monitoring on First Rate. Analysts research cash and unit outages between Global Plus and First Rate and research Global Plus transaction impacts on performance returns. Analysts receive inquiries and requests from portfolio managers and work with First Rate to resolve inquiries and fill requests. **ESSENTIAL JOB FUNCTIONS** Performance Measurement + Clear rates of return exceptions for Institutional, Personal Trust & Wealth Management accounts. + Work closely with Portfolio Managers regarding research requests on client account performance. + Research and resolve complex rate of return exceptions. + Provide performance data to Line of Business Partners. + Research and correct trust security transactions in the performance system. + Add or modify performance accounts on performance system. + Partner with other trust operations areas to ensure proper transaction flow and resolve root cause issues. + Liaison with vendor to resolve issues with returns. + Report system issues and aid in the resolution with Key Technology Services. + Participate in the testing of new system installation, future release upgrades and validation of system patches. + Document and maintain procedures. + Generate ad hoc reports as requested. + Support regulatory reporting functions as assigned. **Required Qualifications:** + Bachelor’s degree in Business (preferred Accounting, Finance or Economics) or equivalent work experience + Theoretical understanding of securities and how their processing impacts performance + Strong accounting, analytical and problem-solving skills + Proven experience with Microsoft Excel + Effective time management skills and strong attention to detail + Strong communication skills, both written and oral + Strong organization skills and ability to work under tight deadlines + Ability to learn quickly + Ability to work collaboratively in a team environment or independently + Positive and professional attitude + Embrace Continuous Improvement workplace culture **Preferred Qualifications** + Securities operations experience + Knowledge of Global Plus Custody System Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $55,000 to $60,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here (https://www.key.com/kco/images/Key\_Benefit\_Eligibility\_Chart.pdf) for a list of benefits for which this position is eligible. Please click here (http://www.key.com/kco/images/Key\_Benefit\_Eligibility\_Chart.pdf) for a list of benefits for which this position is eligible. Job Posting Expiration Date: 02/07/2025 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com . Key is an Equal Opportunity Employer, including disability/veterans. Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation’s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally. At Key we’ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we’re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.