The Opportunity

As an Investment Services Specialist you will process required paperwork and provide customer service for new business submissions. This may include new business applications, maintenance items, transfer paperwork and various other supplemental accounting paperwork. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

The Team

The MMLIS Special Product New Business Team supports Financial Planning, Variable Life and Group Plans processes as well as other functions supported through our BGA relationships with Ash Brokerage and Crump Insurance Services.

The Impact

The successful candidate will deliver business value by processing broker dealer new business, reviewing new account paperwork, communicating with advisors and providing world class customer service for new and existing business. The goal of the job is to create complete, accurate and ‘in-good-order’ documents reaching the Business Acceptance Team.

Key Responsibilities Include:

Review broker dealer new business submissions for accuracy and completeness.

Identify cases that are not in good order (NIGO) and work with our Field force to resolve.  

Provide telephone support to both internal and external customers concerning paperwork requirements, NIGO issues, setting up customer accounts, etc.

Process client data into back office systems with a high level of accuracy.

Research and resolve operational issues as needed.

Identify and resolve problems using Root Cause Problem Solving tools.

Work effectively to meet/exceed productivity and quality standards.   

The Minimum Qualifications

2+ years operational work experience and/or experience reviewing items for accuracy

2+ years customer service experience and/or working with internal or external customers

High School Diploma/GED or HiSET

Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA  

The Ideal Qualifications

1 year financial services industry experience

Basic knowledge of registration types, brokerage account features, managed account attributes, billing of managed account

Working knowledge of the securities industry specifically as it relates to back office processing for standard non-retirement accounts

Knowledge and understanding of FINRA/SEC rules and regulations preferred

Knowledge of MMLIS new business workflows, systems, and concepts

College degree preferred or equivalent business experience

Superior telephone and communication skills

Strong organization and analytical skills

Ability to work in a fast paced environment and adhere to strict deadlines

Ability to work overtime and/or work a flexible shift arrangement as business needs arise

#LI-DK1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. EEO Statement (Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $51,600.00-$65,000.00