Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Invoice to Cash - Senior Process Associate - Italian – Remote Ro
Responsibilities
• Ensures that the process activities are carried out in accordance with the solution cooperating with the customer in the Design and Transition phase.
• Ensures that the performance objectives (critical metrics) / process delivery time (SLAs) set under the contract are fulfilled.
• Carries out transformation initiatives and projects to deliver financial and efficiency benefits to customers in accordance with the contractual clauses concluded with the client.
• Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies.
• Deliver contractually committed productivity.
• Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO).
• Presents the performance indicators in the operational review's meetings, analyzes data trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma.
• Ensures that all team members are aware of the contractual performance indicators (KPIs)/delivery time (SLAs) and of the level of the encouraged performance output.
• Conducts team huddles to communicate the information regarding to the process priorities.
• Coordinates and ensures the creation of the Standard Operating Procedures for the processes handled, updates and validates them before sending them to the customer for sign off, ensuring that they are accurate, comprehensive, and explained in a logical manner, tailored to the process needs.
• Successfully finalizing of the training plan related to the role hold and tasks.
• Providing training and preparing other team members with regards to the daily tasks whenever it is necessary or requested by the manager.
• Periodically updating of the working procedures.
• Developing implementation activities of new systems/applicable tools to the processes in scope.
• Monitors team performance daily and ensures that individual and team objectives are met while following the established standards
• Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder.
• Participates in the selection of team members for similar roles by assessing their process experience/ knowledge.
• Keeps a close collaboration with its homologous Pathfinders and Front Runners to be informed about the process related issues/initiatives or human resources that may have an impact on the customer.
• Carries out the onboarding/off boarding activities for the team members within the customer’s system.
• Participates in the external governance established with the internal partners related to process.
• Participates in different projects and initiatives within Genpact.
Qualifications
Minimum qualifications
• University graduate
• Very good knowledge of English Italian
• Good MS Office (especially MS Excel) knowledge
• Analytical thinking and ability to learn fast
• Previous experience in Collection process and in innovative processes transformation initiatives and increasing efficiency
• Exposure to transformation and productivity initiatives
• Relevant experience in coordinating teams
Preferred qualifications
• Personal culture and ability to deal with the client properly
• High motivation and willingness to learn
• Ability to work under time pressure and multiple tasks/deliverables
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
If interested in finding out more about a role in Accounts Receivable- Invoice to Cash, check out the following interview with our colleagues:Work at Genpact: Accounts Receivable - YouTube
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.