Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

About the Role:

The role of the IP Services Technology Operations Specialist II is to act as the technical subject matter expert responsible for providing support as the escalation point where in-depth analysis of situations or data requires an evaluation of various factors to solve business impacting Network incidents. In addition, this role oversees projects and direct activities related to initiatives driven/participated by Operations.

Job Description:
 

The technology areas of focus for the IP Services Technology Operations Specialist II includes (but not limited to) Load Balancing and DDI (DNS, DHCP, and IPAM). Technology Operations Specialists are expected to be well-versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management.  Strong communication and problem-solving skills are a must.  The candidate must be able to work on their own and successfully in team settings in various sizes and locations.  Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large. The IP Services Technology Operations Specialist II will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals, and industry trends to drive end to end value.

Responsibilities:

Primary Level-3 Escalation point for Operational support of Network IP Services technologies: F5 Networks, VMware ALB (Avi), BlueCat on-prem and Cloud ResolverAs a secondary responsibility the role will also work with other security related network components such as Firewall, Proxy, and Content Inspection infrastructure.Proactive network reviews including: Routine testing of disaster recovery scenarios, identification of vulnerabilities, and opportunities for improvement in observability across the network stackMentorship of Production Services Specialists and technical leadership within the teamWork with senior team members to validate impacts and communicate to all stakeholder’s technical status updatesParticipate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and available for use during triageWork ad-hoc reports and offline incidents at the direction of the senior team members or leadershipPromote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.Adhere to design standards and global design authority processes and proceduresAssemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.Adhere to design standards and global design authority processes and proceduresAssemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systemsMentors other team members and provides technical leadershipCaptures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deploymentSupports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applicationsProvides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quicklyProvides release support when needed and manages engagement across audiencesProvides full lifecycle management of the infrastructure and application environments

Skills:

Innovative ThinkingProduction SupportResult OrientationRisk ManagementAdaptabilityAnalytical ThinkingCollaborationVirtualizationSolution Delivery ProcessDevOps Practices 

Required Qualifications:

7+ years of experience with network protocols, models, and technologies such as:Strong understanding of the upper (application) layers 5-7: DNS, DHCP, SSL/TLS, HTTP/S, and SNMPFundamental understanding of layers 1-4: TCP/IP, Ethernet, ARP, and physical constructsF5 Load balancing (LTM, GTM, APM), BlueCat DNS/DHCP/IPAM, BlueCat Cloud Resolver, VMware Advanced Load Balancer, and Cloud support (private and/or public)Expert experience with troubleshooting complex networking problems5+ years of experience as technical level escalation and/or leadExperience with JIRA and ConfluenceUnderstand configuration management with tools such as Forward Networks and HPNAExperience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to NetScout, Wireshark, Splunk, SevOne, HPNA, and IBM WatsonGeneral experience in Network Automation tools and processesSelf-starter/self-directed, organized and detail orientedStrong technical acumen and analytical skillsExcellent client interfacing skillsStrong verbal and written communication skills and ability to work with all levels of managementExperience aligning actions to business impact and service restoralDemonstrates ownership: Is accountable and can hold others accountable (professionally)Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

Desired Qualifications:

Experience in Networking-related disciplines within a design, implementation, or operations roleRelevant Industry certifications in Network TechnologiesCloud or SDN knowledge and experienceExperience with SDN; VMware NSX, Arista CloudVisionExperience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web developmentExperience of working within Financial Services (Insurance, Banking, Investment banking)Experience with other network technologies: WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, Firewall, and AAA

Shift:

1st shift (United States of America)

Hours Per Week: 

40