About the role

This core position scope objectives:

Install base refreshment project manager

Work with regional focal for better UTK coverage and cost saving

UTK Control Tower owner: E2E responsibility for improving UTK inventory management working with WW regional teams

UTK IB Development management: Tableau BI tool for Indigo division and Power BI for PWI BI tool owner, creating reports and tools developments

Lead role for EMEA Channel Spare part management (CSSP) responsible for designing Channel Parts Kit that delivers target customer service level via tight cooperation with HP regional service teams; for monitoring KPI performance in conjunction with channels and taking required actions

Support new AI strategy activities

Key responsibilities:

Assure indirect customer service level for channel using service parts program with a tight cooperation with HP regional service teams

Monitor regional service level KPI with the channels and initiate corrective actions

Implement E2E channel package refreshes and returns with the channels, service, finance and WH partners

Manage BI Tool for improved control and management of SUTK (smart up time kit) customers

Lead role for enhanced parts management solutions Assure decision making based on UTK performance analysis

Become a BI expert using Tableau and power BI

Monitor regional UTK KPI with the regions and take required actions Assure on site parts management activity for end customers, following all relevant KPIs and corrective actions

Create and implement BI Tool for improved control and management of our SUTK customers

Perform trainings for regional focal points

Proactively initiate improvement projects  

Education and Experience Required:

Bachelor's or Master's degree in Business Management, Industrial Engineering, Computer Sciences, or equivalent

PMP/PMI certification- preferred

Typically, 4-6 years' experience

Knowledge and Skills:

Communicate effectively in a cross-functional and multi-cultural environment

Strong Analytical skills, logical capabilities, problem-solving and out of the box thinking

Self-learning capabilities

Very good presentation skills

Project management experience - multiple projects simultaneously and priorities

Proactive approach, innovative, open-minded, collaborative and a team player

Excellent written and verbal communication skills; mastery in English

3+ years of experience in customer support, logistics or supply chain – an advantage

2+ years of experience in BI and automation processes – an advantage