Our Exciting Opportunity!

Job Responsibility:

· Responsible for 2nd level International Roaming of customer mobile network.

· Meeting or exceeding the network availability targets & responsibilities.

· To ensure RCA for any fault within International Roaming Criteria.

· To work within well-defined system support guidelines.

· To prioritize faults to meet SLA/WLA.

· To do end to end investigation of faults/cause related to International Roaming problems.

· To ensure accurate working methodology.

· To coordinate with all technical teams to handle emergencies and if required coordinate with stakeholders and Tier2 support/3PP vendors.

· Clearing of assigned Trouble Tickets post troubleshooting.

· To participate in internal/external technical discussions in view to improve overall network performance and make recommendations wherever possible.

To be successful in the role they must have:

· Bachelor’s degree or above in Electronic, Computer or Telecom Engineering

· Min 3-5 years or above related working experience in International Roaming implementation and rollout, preferably in a multinational environment

· Basic IT knowledge in computer network, telco network security, MS Office, and network access

· Experience with International Roaming in the network.

· Must be willing to work on-site.

· Good communication in English

· Excellence coordination skills

· Quick learner

· Ability to work under pressure

· Strong analytical skill and problem-solving ability.

Working knowledge of below mentioned Competence area and vendors –

· Huawei CS/PS nodes

· Ericsson CS/PS nodes

· Mobile Network Roaming knowledge

Key Qualification:

· Experience: Minimum 3-5 years

· Education: Degree within Electronics, Computer or Telecommunication Engineering

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us

We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

Primary country and city: Thailand (TH) || Bangkok

Job details: Automated Operations Engineer

Primary Recruiter: Sitthinon Charoenkitwayo