Job Purpose: The IRIS Participant Liaison ensures optimal service is provided to participants, participant-hired workers, IRIS Consultant Agency staff, and Department of Health Service staff by helping resolve escalated problems and/or issues. This role compiles and analyzes team data to identify trends and opportunities in order to drive effective performance results.
Essential Job Functions:
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

Directs exemplary customer service to participants, participant-hired workers, co-workers, vendors, and government agencies to ensure compliance with state and regulatory requirements. Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to acceptable resolution. Conducts interactions with participants, participant-hired workers, vendors, and IRIS Consultant Agency staff. Manages and maintains office functionality. Ensures the secure delivery of documents Provides direction and support throughout the department relative to participant and participant-hired worker issues. Other duties as assigned