Your Title: IS Desktop Specialist
Job Location: Singapore
Our Department: Corporate Information Systems
Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently?
The IS Desktop specialist is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise as the face of the IS department.
Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.
The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control, and project participation.
What You Will Do
You will support a variety of end-users on-site in our Singapore & APAC regional offices. You will interface and collaborate with other IS departments to ensure that the office and users can work efficiently and that their technical needs are met. You’ll provide world-class customer service and work with a cohesive global IS team.
Support end users with desktop support and deployment of hardware and software
Display a high level of customer service and professionalism
Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner
Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of our end users and the corporate IS infrastructure
Explain complex information to others and work to build productive internal/external working relationships
Independently maintain and renew continuous relations with established suppliers, partners, and stakeholders
Provide informal guidance to global team members and continuously bring up discovered issues to the attention of the team and/or management
Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.
Who You Are
Builds Trust: You honor your word by doing what you say you are going to do. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team
Customer-centric: You have a commitment to delivering genuine customer service
Implementation/Execution: You are good at multitasking, organizing, and managing multiple priorities
Patience: You are able to work well with end-users who are not computer savvy and can communicate about technical terms in a non-technical manner
Timeliness: End-users and colleagues expect and deserve the fastest turnaround time for communication and support
Sense of Urgency: This is a fast-paced environment that requires immediate attention to issues that may impact company revenue
Active Listening: Analyze user feedback to streamline troubleshooting efforts
Adaptable: You are adaptable to new situations and problems and have a flexible mindset
Independence: Proactively address local issues using the analytics and administrative tools available
Tech Savvy: You enjoy learning new technologies and supporting end-users with their technology experience.
What Skills & Experience You Should Bring
2+ years of related experience in IS Helpdesk support
Relevant IT certifications such as ITIL, CompTIA A+, etc.
Able to effectively communicate in English (both verbal and written), and Mandarin
Ability to select from several predefined tools to solve problems
Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively
Excellent organization skills
Skills to set up, operate, and troubleshoot a wide variety of equipment and systems
Thorough experience with Windows, mobile devices, tablets, printers, conference room equipment
Basic network troubleshooting experience including DNS, DHCP, VPN, nslookup
Basic experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation
Understanding of Intune, SCCM, Jamf, and other device management systems
Experience with Google Workspace for enterprise
Experience with security software such as Netskope, Crowdstrike, BeyondTrust, and Bitdefender
Experience with full disk encryption on different OSes and hardware
Understanding of hypervisors and virtualized workstations.
PLEASE NOTE: You must be a Singaporean citizen or Permanent Resident to be considered for this position.
About Our Corporate Information Systems Division
The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do.
About Your Location
Working out of Trimble's Singapore office, you will enjoy working in a modern and open-plan designed office, which fosters a collaborative and dynamic work environment. With state-of-the-art facilities, the office features spacious workstations equipped with the latest technology and dedicated conference rooms for team collaboration. The office is designed to encourage creativity and productivity, with ample natural light, ergonomic furniture, and vibrant decor that reflects Trimble's commitment to innovation. Additionally, employees can enjoy various amenities such as a well-stocked pantry, and relaxation zones, ensuring a balanced and enjoyable work experience.
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