Providence is calling an IS Support Specialist who will work remotely within our footprint states, AK, CA, OR, WA, TX, NM, or MT.

The Digital Access Center Agents provide tier 1 technical and clinical support services to a network of facilities, institutes, hospitals and physicians 24x7. As they do so, they foster and nurture relationships with providers, vendors, and a variety of stakeholders. Technical and clinical support include resolving technical issues (real-time), supporting acute inbound calls and transfers, and providing research for our Telehealth clinical staff. This position is part of the Enterprise Telehealth and Patient Engagement Center team, which provides high-touch, personalized assistance to providers and stakeholders across Providence St. Joseph Health regions and provider networks.

Important: As the Digital Access Center operates 24x7, 365 days a year, Caregivers are required to work any shift based on the needs of the department.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

Bachelor's Degree or equivalent educ/experience 2 years Technical support and customer service experience, preferably in a healthcare environment 2 years experience interacting with and engaging customers virtually over the phone

Salary Range by Location:

AK: Anchorage: Min: $27.86 Max: $43.46
AK: Kodiak, Seward, Valdez: Min: $29.04, Max: $45.30
California: Humboldt: Min: $29.04, Max: $45.30
California: All Northern California - Except Humboldt: Min: $32.58, Max: $50.83
California: All Southern California - Except Bakersfield: Min: $29.04, Max: $45.30
California: Bakersfield: Min: $27.86 Max: $43.46
Idaho: Min: $24.79, Max: $38.67
Montana: Except Great Falls: Min: $22.43, Max: $34.99
Montana: Great Falls: Min: $21.25, Max: $33.15
New Mexico: Min: $22.43, Max: $34.99
Nevada: Min: $29.04, Max: $45.30
Oregon: Non-Portland Service Area: Min: $25.97, Max: $40.51
Oregon: Portland Service Area: Min: $27.86 Max: $43.46
Texas: Min: $21.25, Max: $33.15
Washington: Western - Except Tukwila: Min: $29.04, Max: $45.30
Washington: Southwest - Olympia, Centralia & Below: Min: $27.86 Max: $43.46
Washington: Tukwila: Min: $29.04, Max: $45.30
Washington: Eastern: Min: $24.79, Max: $38.67
Washington: South Eastern: Min: $25.97, Max: $40.51

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.