New York, United States of America
13 hours ago
ISG Management - FCRCO Query Resolution - Associate

Department Profile

The Financial Crimes Risk and Client Onboarding (“FCRCO”) Team sits within the Firm’s business line. It is responsible for identifying, assessing, and escalating potential money laundering and reputational risk issues associated with higher risk client types. The FCRCO Team is considered the first line of defense and supports the onboarding and enhanced due diligence processes for Morgan Stanley.

Primary Responsibilities

You will support the Institutional Securities Group globally with responsibilities that include:

Advisor support

Provide SME guidance to KYC onboarding and DDR teams on KYC-related queries and best practices for High-Risk cases.Interpret KYC policies and procedures, ensuring teams have clear understanding of regulatory requirements.

Liaison with GFC team

Main point of contact between local teams and GFC for all High-Risk KYC related queries.Facilitate communication to ensure timely and accurate responses to queries from KYC and DDR teams.

Issue Resolution

Address and resolve complex KYC-related queries, escalating issues to GFC where necessary.Track and document queries and resolutions to identify trends and areas for improvement.

Process Improvement

Collaborate with Stakeholders to identify opportunities for enhancing KYC processes and addressing common challenges.Provide feedback to GFC team on policy effectiveness and areas that may require clarification.

Reporting and Analysis

Prepare reports summarizing query trends, resolutions, and feedback for management review.Analyze data to identify recurring issues and recommend solutions to mitigate risks.Work with stakeholders to promote a culture of compliance and continuous improvement in KYC practices.

Role will require in office attendance 4 days/week.

Department Profile

The Financial Crimes Risk and Client Onboarding (“FCRCO”) Team sits within the Firm’s business line. It is responsible for identifying, assessing, and escalating potential money laundering and reputational risk issues associated with higher risk client types. The FCRCO Team is considered the first line of defense and supports the onboarding and enhanced due diligence processes for Morgan Stanley.

Primary Responsibilities

You will support the Institutional Securities Group globally with responsibilities that include:

Advisor support

Provide SME guidance to KYC onboarding and DDR teams on KYC-related queries and best practices for High-Risk cases.Interpret KYC policies and procedures, ensuring teams have clear understanding of regulatory requirements.

Liaison with GFC team

Main point of contact between local teams and GFC for all High-Risk KYC related queries.Facilitate communication to ensure timely and accurate responses to queries from KYC and DDR teams.

Issue Resolution

Address and resolve complex KYC-related queries, escalating issues to GFC where necessary.Track and document queries and resolutions to identify trends and areas for improvement.

Process Improvement

Collaborate with Stakeholders to identify opportunities for enhancing KYC processes and addressing common challenges.Provide feedback to GFC team on policy effectiveness and areas that may require clarification.

Reporting and Analysis

Prepare reports summarizing query trends, resolutions, and feedback for management review.Analyze data to identify recurring issues and recommend solutions to mitigate risks.Work with stakeholders to promote a culture of compliance and continuous improvement in KYC practices.

Role will require in office attendance 4 days/week.

Experience Required:

Minimum 2-3 years relevant training experience in BSA/AML and OFAC requirements in financial or banking industryUndergraduate degree in related field or an equivalent combination of training and experience

Skills Required:

Excellent written and verbal communication skills. Planning and organization expertise working with global teams.Proficiency in MS Office Applications.Investigate, identify issues, impacts and trends to propose comprehensive solutionsMultitask effectively and action matters promptlyWork independently and in a team environmentHandle highly confidential information with appropriate discretionWork in a high volume, fast paced environment


Expected base pay rates for the Associate role will be between $100,000 and $140,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Experience Required:

Minimum 2-3 years relevant training experience in BSA/AML and OFAC requirements in financial or banking industryUndergraduate degree in related field or an equivalent combination of training and experience

Skills Required:

Excellent written and verbal communication skills. Planning and organization expertise working with global teams.Proficiency in MS Office Applications.Investigate, identify issues, impacts and trends to propose comprehensive solutionsMultitask effectively and action matters promptlyWork independently and in a team environmentHandle highly confidential information with appropriate discretionWork in a high volume, fast paced environment


Expected base pay rates for the Associate role will be between $100,000 and $140,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

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