**Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communication and problem solving.** **Shape your career with Citi in Dublin. By** **joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.** **Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.** **Team / Role Overview** The Issuer Services Department is part of the wider Securities Services Group. The Department contains a diverse section of units which support our Issuer Services Clients, Product and Sales partners. The services we provide include Depository servicing, Issuing & Paying agency services and Specialized Agency functions such as Account Bank, Project Finance, Structured Finance and Escrow Agent functions. Typical Corporate Trust clients of Citi include major international and national-level corporations, financial institutions (FIs), banks, and public sector/sovereign Debt issuers, as well as investment banks, asset managers, and stand-alone collateral managers. This role is focused on our Rates Group who are responsible for both Internal and External Rates teams. **What you will do:** + Section Manager leading a group within Issuer Services Operations. + Escalation point for team leaders to assist in timely resolution of issues. + Participation in weekly deal review with Product – working closely with clients and business partners to ensure Operations can support new and upcoming business. + Effectively liaise with other teams and departments to resolve issues, share knowledge & drive process improvements. + Responsibilities for team’s system profiles and assist system access process for new hires. + Ensure staff morale is always high and that team is motivated. + Ensure one to ones with relevant supporting MIS, client feedback, training completed etc. for each member of the team is delivered on a timely basis. + Review of versatility matrix identify training gaps, and plan training/coaching. + Participate in any Department projects as required and support Department Manager in achievement of overall department goals. + Increase industry knowledge of the client segment to ensure the client receives the highest quality service. + Take full ownership of escalations and system issues. + Complete reporting requirements with Department Manager on all control items ensuring consistency across the department. + Maintenance and tracking of metrics to drive ongoing performance improvements. + Assist Department Manager in preparation of and during audit reviews, and in implementing required changes recommended by Regulator, Audit, Business Monitoring, etc. + Focus on quality, ensuring all processes are conducted to the highest standard. **What we'll need from you:** + Extensive Financial Services experience. Payments or documentation review experience would be of benefit. + Ideally from an Operations background with a broad understanding of banking operations and securities. + Knowledge of Agency and Trust Operations would be advantageous + Strong investigative and analytical skills. + A strong understanding of Operational Risk related functions and processes – payments experience. + Proven ability to execute + Excellent people management and leadership skills with team building capabilities + Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships. + Proven ability to coach and develop talent **What we can offer you** By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. (https://careers.citigroup.com/why-citi/global-benefits.html) Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** \#LI-LC1 ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Securities and Derivatives Processing ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.