Title: Project Manager - [HYBRID] FLSA Status: Exempt Department: Information Technology (IT) Reports to: VP, Strategy & Planning Positions reporting to this position: None Salary: $110,000 About Win Win is a leader and the largest provider of shelter, supportive housing, and groundbreaking programs in New York City--and the country--for families with children who are experiencing homelessness. Our equity-driven Way to Win model is a multifaceted approach to addressing the systemic barriers to stable housing by providing essential services such as childcare, employment support, legal aid, high-impact youth programs, and housing assistance. Win seeks committed individuals who are strongly aligned with our mission to end housing instability, by providing families with innovative support services to secure permanent housing. Purpose of the Opportunity Win is seeking an innovative, and analytical Project Manager who continually drives improvements in project delivery. As an IT Project Manager, you will oversee the efficient and effective delivery of the organization’s IT project portfolio, aligning with IT's multi-year roadmap and strategic objectives. This role requires hands-on involvement in managing project management, business analysis tasks, and cross-functional team coordination across the IT portfolio. Collaborating closely with the AVP of IT Infrastructure and Services, and the VP of Strategy and Planning, the Director will manage the project portfolio, refine the IT project roadmap, identify scalable cost-saving opportunities, and enhance IT capacity. The Project Manager must bridge the gap between business needs and technical execution, possessing a deep understanding of technology and business processes to ensure seamless communication with technical teams and business stakeholders. This includes stepping into a technical leadership role when necessary to keep projects moving forward, managing vendor relationships, and ensuring administrative functions such as reporting and compliance are upheld. Key Accountabilities Strategic Leadership · Serve as a bridge between business and technology staff to ensure alignment of technology solutions with business needs. · Partner with the VP of Information Technology to define and manage the organization's technology roadmap. · Deliver comprehensive project portfolio reports, risk assessments, and data dashboards to inform strategic decision-making. Project and Process Management · Lead Software Implementation by managing software projects from initiation to deployment, ensuring adherence to timelines, budgets, and quality standards. · Create and refine project management standards, templates, and reporting mechanisms to ensure consistency and efficiency. · Facilitate collaboration among various departments to achieve project goals, resolve bottlenecks, and ensure accountability. Technical Oversight · Step into a technical leadership role when required to address gaps, resolve technical challenges, and maintain project momentum. · Direct the Quality Assurance process for application implementations and deployments, ensuring robust testing and smooth rollouts. Collaboration and Requirements Gathering · Collaborate with business units to identify needs for new applications, features, and enhancements to existing systems. · Use current and historical data analytics to report on trends, opportunities for improvement, and strengths. Vendor, Cost Management, and Additional Functions · Develop and maintain relationships with key technology vendors, ensuring service quality, adherence to SLAs, and alignment with project objectives. · Analyze existing processes and vendor contracts to identify and implement cost-saving opportunities that do not compromise service delivery. · Perform other related duties as assigned. · Fluent in Spanish a plus Essential Functions: · Must have outstanding written, verbal, and social communication skills · Must have expertise in social media publication and production · Must be proficient on graphic software such as Adobe, Canva, PowerPoint, etc. · Must be able to sit at a computer for a majority of the workday · Must use public transportation to travel to Win sites and other related meetings Qualifications: · Bachelor's Degree. · 5–7 years of IT Project Management experience. · 1–2 years of portfolio or program management experience. · Strong technical acumen, with the ability to quickly grasp new concepts and technologies in a fast-paced environment. · Experience with project management methodologies such as waterfall, agile, and Lean. · Proficiency in writing user stories, business and functional requirements documents, and test plans. · Hands-on experience with project management tools such as Smartsheet, MS Planner, or similar project management software. · Experience managing vendor relationships and evaluating contracts to ensure alignment with organizational goals. · Excellent verbal and written communication skills. · Attention to detail and ability to meet deadlines. · Ability to work independently and proactively while collaborating effectively with teams. · Change management and stakeholder engagement skills. · Start-up mentality with the ability to build and grow teams, processes, and procedures in a dynamic environment. · Experience developing and writing RFPs is a plus. · Experience working in mid- to large-sized non-profit organizations is a plus. Core Competencies: · Leading Others: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism. Participates in informative meetings with staff and communicates critical information. · Facilitating Change: Delivers high quality results consistently. Supports innovation and manages consequences. Seeks to learn new skills and participates in professional development. Proposes new approaches, methods, or technologies. · Managing Performance: Ensures tasks are completed appropriately. Works effectively with peers and interacts respectfully with coworkers. Participates actively in team meetings. Works effectively with peers. · Applies and Develops Expertise: o Demonstrates depth of knowledge and skill and applies technical knowledge to solve a range of problems. o Keeps informed about cutting edge methodology in his/her area. o Attentive to details. o Develops and meets challenging but achievable goals. o Understands consequences. o Manages time and problem solving effectively. · Communicating and Collaborating: Understands and embodies the values and mission of Win. Keeps the manager informed about progress and problems; avoids surprises. WIN’S DIVERSITY, EQUITY, INCLUSION & BELONGING HIRING COMMITMENT Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.