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Must Have Skills (Top 3 technical skills only)
Expert Knowledge of Voice Architecture and Call flow using Genesys ComponentsExpert Knowledge on Email, Chat Architecture and flowsExpert Knowledge on ORS Voice Architecture and Call FlowDetailed Job Description:
Expert Knowledge of Voice Architecture and Call flow using Genesys ComponentsExpertKnowledge on Email, Chat Architecture and flowsExpert Knowledge on ORS Voice Architecture and Call Flow
Minimum years of experience: 5+
Certifications Needed:  No

Top 3 responsibilities you to shoulder and execute:
Voice, Email, Chat Strategy Development using IRDProficient in Troubleshooting TSrv, SIP Server, URS, ORS, StatServer, IxnServer, UCS logsProficient with Genesys Framework and Components CCPulse, GA, GAX, Agent Desktop, Webservices.