Job Description Job Summary: The Imagine IT department is looking for an IT Administrator to provide overall technical support in a high-intensity environment of entertainment professionals, with an emphasis on white glove support of C-Level Executives. The IT administrator will install, configure, maintain and provide general support of desktops, laptops, printers, video conference rooms, security systems, cloud-based email and file storage, and general A/V, in a predominantly Mac OS environment. The ideal candidate will be flexible, patient, and able to simplify and customize workflows for unique creative processes. Responsibilities include, but are not limited to: · Provide L 1-3 support to end users for computer, application, system, device, access and hardware issues · Configure and deploy Mac and Windows workstations · Troubleshoot remotely via phone and remote access tools, with the ability to solve issues without access to devices · Create and administer Google Workspace accounts · Setup, maintenance and support of Video Conference software, services, and general A/V · Assist in creation and maintenance of individual and system backups and recovery · Installation and management of business related software · Assess the support process to identify more efficient methods · High level support for critical business applications · Excellent interpersonal skills for interaction with staff, with the ability to speak and write clearly and concisely · Handle on-call work assignments and emergencies as required · Ability to analyze and seek solutions to complex problems · Ability to lift and carry computer equipment · Exhibit kindness and general good manners when dealing with employees of all levels, in order to enhance the quality of support delivered We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements · Minimum of 7 years of experience in a technical position with primary responsibilities supporting users in a creative environment, with a large Apple Hardware presence. · Minimum of 7 years of experience in a technical position in a facility with standard network and server protocols: TCP/IP, DNS, DHCP. · Minimum of 7 years of experience with business applications, with experience in report writing, creating user documentation and/or specifications, etc. · Education, experience, and training that provides the required knowledge, skills and abilities to perform the job functions listed above. BS in Computer Science diploma preferred. · Apple Professional Certification, Microsoft Professional Certifications preferred. · A strong skill set supporting Apple hardware and software in a media/production environment is required. onsite in Beverly Hills · A strong skill set supporting Google Workspace is highly preferred. · A strong skill set supporting Windows 10 is preferred. · Experience with Zendesk software is a plus, but not required. · Experience with Sophos Anti-Virus is a plus, but not required. Title: IT Administrator · Advanced understanding of Identity and Access Management. · Network VPN, DNS, and Routing, preferably on Fortinet Equipment null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.