SUMMARY

Ouzinkie is looking for an IT Administrator to provide responsive and thorough technical administration of the enterprise infrastructure to include on-premises and cloud infrastructure, systems, and networking. The IT Administrator will also analyze and resolve end user hardware and software problems and provide end user training where required.  Excellent technical knowledge, troubleshooting/ root cause analysis (RCA), documentation skills, and the ability to communicate effectively are key for this role.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Able to installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. Conduct research on IT products, services, protocols, and standards in support of system procurement and development efforts. Interact with vendors, service providers, and contractors that provide IT products and services. Work on critical IT systems including e-mail, file, print, and backup systems and company phone systems. Manage all network hardware and equipment, including firewalls, routers, switches, and wireless access points. Responsible for the timely application of all system updates and patches. Oversee all IT asset management, including maintenance of inventory and related documentation and technical specifications information. Administer and maintain end user accounts, permissions, and access rights. Administer all hosted systems and services (IAAS, PAAS, SAAS). Perform system backups and recovery. Monitor and test network performance and provide network performance statistics and reports. Recommend, schedule, and perform IT system improvements, upgrades, and repairs. Provide technical support to end-users in a timely and efficient manner, owning assigned tickets through closure. Ensure the security of all IT systems and maintain compliance with all applicable regulations. Maintain regular and punctual attendance. Other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

None.