Description *Email valerie.montoya@rht(.com) for consideration* Robert Half is currently in search of an IT Support Technician II/ IT Administrator located in Los Angeles, CA. IT Support Technician II/ IT Administrator will be responsible for for the administration, troubleshooting, supporting and assisting end-users with Windows applications requests, mobile device management, hardware/software troubleshooting, ticketing systems, security, password resets and more within a cloud environment. Client: Non-Profit Worksite: Los Angeles, CA (90043) Onsite/Remote: 100% Onsite Pre-Placement: Background Check, Live Scan & TB Test Process: 1 Virtual Interview, 1 Onsite Interview (Walk through of vicinity) > Offer Requirements Environment (Must Haves) + Azure AD + MS Defender + Some Security experience (nice to have) + Intune + O365 Administration + Customer service, VERY IMPORTANT Day to day: + 3-4 years of experience supporting users with laptops, printers, O365 (not administering but troubleshooting), Azure AD, Server support 2016-2019, (PW resets and account creation) + Ability to be on a team, supporting 450 end users between Norcal and Socal + Track all open service requests and incidents using a ticketing system and ensure resolution to our end-users’ satisfaction. + Deploy, maintain, and troubleshoot desktops, laptops, mobile devices, and printers. + Provide Technical support for all employees in onsite and remotely via telephone, e-mail, remote connection, personal assistant through any Ticketing system as well as onsite support. + Identify and resolve issues regarding general computer problems, printing, internet access, emails, network drives, remote connection, device set up, etc. + Experience in managing Windows Active Directory – add/delete users, onboarding/decommission accounts. + Experience with Microsoft Office 365 support – troubleshooting, supporting and assisting end users on navigating through software. + Team-player, works in collaboration with team environment, is able to handle multiple departments and provide white-glove support. + Customer service skills ** soft skills are very important *Email valerie.montoya@rht(.com) for consideration* Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .