Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. As a company on the move, you’ll be working as part of a collaborative team and getting to know the cultural diversity of our world. We learn from each other to constantly improve, adapt and iterate. We value the voice and talent of our colleagues by empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage **Position Summary** This position will provide the tools and information needed to support the region, sitting at Vantage’s Barcelona office. The IT Administrator responsibilities which will include troubleshooting software, hardware, and network issues. The IT Administrator will guide stakeholders through system configurations and troubleshooting efforts on IT related equipment. **Essential Duties and Responsibilities** + You will answer queries on basic technical issues and offer advice to solve them + An excellent IT Helpdesk Technician must have a good technical knowledge and be able to communicate effectively to understand the problem and explain its solution + They must also be customer-oriented and patient to deal with difficult customers + The goal is to create value for clients that will help preserve the company’s reputation and business + Serve as the first point of contact for customers seeking technical assistance in person, over the phone or email + Perform troubleshooting through diagnostic techniques and pertinent questions both in person and remotely + Determine the best solution based on the issue and details provided by customers + Walk the customer through the problem-solving process + Direct unresolved issues to the next level of support personnel + Provide accurate information on IT products or services + Record events and problems and their resolution in logs and tickets + Follow-up and update customer status and information + Pass on any feedback or suggestions from customers to the appropriate internal team + Identify and suggest possible improvements on procedures + Create Knowledge Based Articles and Training for End User Engagements + Assisting End Users how to become more efficient with Technology + Complete PC Rollouts for End Users + Creating Better workplace for the software we can show our end users **The Ideal Candidate** **Desired Background:** Bachelor’s degree in Information Technology or related field and one year of experience. An Associate’s degree and three years of experience will also be considered. **Knowledge, Skills, & Talents** + Strong knowledge of operating systems, networking, and hardware management. + Experience with cloud services and virtualization technologies. + Proficiency in scripting languages. + Excellent problem-solving and analytical skills. + Strong communication and interpersonal skills. + Ability to work independently and as part of a team. Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are Enabling Tomorrow's Solutions Today. As a company on the move, you’ll be working as part of a collaborative team and getting to know the cultural diversity of our world. We learn from each other to constantly improve, adapt and iterate. We value the voice and talent of our colleagues by empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results. Most importantly, we know you’re going to like it here.