WHO WE ARE?

HABIT stands for Hospitality, Attitude, Be Your Best, Integrity, and Teamwork. At Habit Burger & Grill, our people make a Habit difference, which is why since 1969, we’ve prided ourselves on being a people-first culture where each of us is celebrated for bringing our unique flavor to the table. Our mission is to foster an environment where everyone feels like they are part of The Habit Family through One Habit, One Heart. 

Habit Burger & Grill is a burger-centric, fast-casual restaurant concept that specializes in preparing fresh, cooked-to-order chargrilled burgers and handcrafted sandwiches featuring USDA choice tenderloin beef, grilled chicken, and sushi-grade Ahi tuna cooked over an open flame. In addition, it features fresh-cut salads and an appealing selection of sides, shakes, and malts. Habit Burger & Grill was named the "America’s Favorite Restaurant Chains" in 2022 by Newsweek and named winner of the Franchise Times Zor Award as “Top Franchise to Buy” for a quick service Burger category. Habit Burger is now part of Yum Brands (the largest restaurant organization in the world) which operates Taco Bell, KFC, and Pizza Hut. 

 

JOB SUMMARY

As the IT Analyst at Habit Burger & Grill, you responsible for the setup, configuration, implementation, maintenance, and optimization of software and hardware systems across restaurant locations. This role requires a blend of analytical expertise, technical knowledge of restaurant systems, project management skills, and effective communication, all within diverse work environments. A primary focus of this position is to enhance business operations while minimizing disruptions to guest interactions and daily restaurant activities. In this role, you will work closely with internal teams and third-party vendors, providing support and fostering collaboration.

This position is based at our headquarters in Irvine, CA, with some travel to field locations as needed ~10% to 40% and will occasionally work irregular hours (nights/weekends) as needed to implement system changes.

 

ESSENTIAL JOB FUNCTIONS

Technical Analysis and Documentation:

Analyze technical requirements and document system functionalities and workflows. Collaborate with development teams to implement system changes, enhancements, and integrations.

 

Testing and Troubleshooting:

Conduct thorough testing prior to initiative launches to identify and resolve bugs effectively. Document system functionalities and configurations to support troubleshooting efforts. Monitor and troubleshoot payment processing issues, ensuring compliance and operational/data integrity.

 

Support and Training:

Provide comprehensive support for all systems (hardware and software) across restaurant environments, including payment platforms, third party delivery platforms, and loyalty program systems addressing issues promptly, including on-site support as necessary. Develop and maintain detailed documentation and training materials for restaurant systems.

 

Continuous Improvement:

Organize and track project tasks, timelines, and deliverables, and communicate effectively with vendors and internal IT teams. Lead the deployment and maintenance of restaurant systems, including software updates and troubleshooting. Stay current with industry trends and advancements in technology, making recommendations for system enhancements. Proactively identify and mitigate risks related to restaurant systems to ensure operational continuity.

 

Knowledge Management:

Maintain a knowledge repository for all systems and serve as a Subject Matter Expert (SME) for training-related needs. Regularly update training materials to reflect system changes and ensure accessibility for IT team members.

 

 

SKILLS AND KNOWLEDGE REQUIREMENTS

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. 3+ years of experience as a IT Analyst or in a similar role, managing and supporting enterprise networks preferred. Proficient in troubleshooting the intricate landscape of restaurant IT, with expertise in industry-specific systems such as KDS system datasets and workflows (QSR Automation preferred), Menu Management, POS systems, POS administration/management, payment platforms, loyalty programs, third party delivery services/platforms, and restaurant support tools Ability to work on and troubleshoot hardware in the restaurants or in the lab Up to 4 weeks of vacation per year plus additional sick days

 

COMPENSATION

Hourly Range: $­­33.60 to $39.51 hourly + bonus eligibility. This is the expected range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

At Yum! Brands and at The Habit Restaurants, LLC, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. The Habit Restaurants, LLC is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. We are committed to working with and providing reasonable accommodation to applicants with disabilities or special needs. 

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship for this position.

 

BENEFITS

Competitive salary with benefits including:

Up to 10 Paid Holidays + 1 Floating holidays Company provided Recharge Days to unplug and reenergize Flexible Hybrid Work Environment Competitive bonus program for eligible roles Recognition based culture

FAMILY BENEFITS:

Onsite childcare through Bright Horizons Comprehensive medical, dental, and vision benefits including prescription drug benefits & 100% preventative care starting on Day 1 Healthcare and dependent care flexible spending accounts Employee Assistance Program available to all employees and their dependents Bereavement time off

ADDITIONAL PERKS:

Onsite gym with brand-new equipment and fitness classes 401(k) benefit plan with a 6% matching contribution Up to 2 Paid Days to Volunteer for any non-profit or charitable organization important to you Access to LinkedIn Learning

NOTE: This job description is not intended to be all-inclusive. Team Members may perform other related duties as negotiated to meet the ongoing needs of the organization.