About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader. TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world. Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications. Overview This position can work from any of our TRC office locations: https://www.trccompanies.com/offices/ TRC is looking for a detail-oriented and analytical Functional Analyst I/IT Analyst to join our team. The ideal candidate will have experience with collaborating with cross-functional teams to gather requirements, analyzing business processes, and supporting the implementation of systems and solutions. Responsibilities 1. Technical Support: Respond to user inquiries and provide technical support related to ERP system functionalities. Diagnose and resolve system issues, ensuring minimal disruption to business operations. Collaborate with end-users to understand and address their concerns in a timely and effective manner. Other duties as assigned 2. Troubleshooting: Investigate and analyze reported problems, identifying root causes and implement appropriate solutions. Work closely with cross-functional teams to resolve technical issues and ensure the integrity of ERP data. 3. System Maintenance: Assist in implementing enhancements, updates, and patches to the ERP System. Identify opportunities for system optimization and performance improvement. 4. User Training: Provide training to end-users on ERP functionalities and best practices. Create and maintain documentation for troubleshooting, system configurations, and user guides. 5. Collaboration: Collaborate with cross-functional teams, including IT, finance, operations, human resources, and other relevant departments. Communicate effectively with end-users, translating technical information into user-friendly language. 6. Incident Management Manage and prioritize incidents, service requests, and system changes within defined service level agreements (SLAs). Escalate critical and complex technical issues per internal escalation policies. 7. Quality Assurance Implement and test new features or modifications to existing modules. Participate in testing activities for system upgrades and implementations. 8. Project Support Provide assistance during ERP-related projects, including system upgrades, migrations, and integrations. Qualifications Minimum Required Qualifications Bachelor's degree in Information Technology, Computer Science, Business, or a related field. Can be substituted for relevant work experience. Proven experience in ERP system support and administration in Deltek Vision or Deltek Vantagepoint. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Familiarity with Deltek Vision/Vantagepoint hubs and functional processes. Including reporting and system configuration. Ability to work independently and collaboratively in a team-oriented environment. Basic understanding of software development lifecycle (SDLC) and project management principles. Preferred Qualifications: Experience with ticketing systems for incident management. Knowledge of SQL and SSRS Our Mission We understand our clients’ goals, and embrace them as our own, applying creativity, experience, integrity and dedication to deliver superior solutions to the world’s energy, environment and infrastructure challenges. Our Vision We will solve the challenges of making the Earth a better place to live — community by community. TRC is ranked #16 on ENR's list of the Top 500 Design Firms in the United States. Please watch the video below to learn more: https://bit.ly/3uJdTWh Benefits*: TRC offers a competitive benefit package consisting of: Medical, dental, vision, and disability insurance. 401k package that includes both traditional and Roth IRA options and Company match. Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year). All full-time employees enjoy a minimum of 8 Paid Holidays per year. TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence. *These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees. Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors. Other Compensation: Employee may be eligible for participation in the Company’s annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee. Disclaimers TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees. The complete job description and application are available on TRC’s career site. TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time. Salary Range USD $66,518.00 - USD $83,304.00 /Yr.