The IT Analyst role will provide a wide range of support and customer service on various hardware and software issues in a chemical manufacturing environment.
Support client computer user productivity and environment, focusing on resolution of computer software and hardware problems.
ResponsibilitiesAbility to work in a chemical manufacturing facility and maintain a safety-first mentality on every task. Strong knowledge and support of PC hardware and software while maintaining SLA’s
General Local User SupportBasic PC/Laptop and network troubleshooting and repairPeripheral support to include printers, faxes, projectors, etc. PC/Laptop and peripheral setup and upgrades, as directed Application support and installationLog all calls and actions taken
General IT Shop SupportMaintain PC inventories and pertinent data (spreadsheet with description/user/location). Keep the IT environments clean and well-managedImage or configure PC’s, perform PC imaging or reloading, as neededEvaluate existing systemsvirus and security updates are currentcheck the overall health of the systemreview installed software for health, relevance, need and licensingStore and recycle old equipmentBackup Monitoring and tape exchange, as directed
Provide alternate IT support for all issues when the IT Generalist is unavailable. Be prepared to be on call and to work with technical support from corporate or elsewhere Be prepared to travel to Port Arthur or to Houston Sales Office (The Woodlands)
Ad hoc assignments such as office relocations, reports, file, and data support.
Support the IT security policies, processes, and procedures to comply with mandates, including Sarbanes Oxley, HSES requirements, etc.
Develop and maintain a positive relationship with customers, peers, and management
Other duties as assigned; this may include:Assisting with DCS (Control Systems) documentation and support
EDUCATION & EXPERIENCE MINIMUMS:
3 – 4+ years’ experience in a helpdesk or IT support environment
EDUCATION & EXPERIENCE PREFERRED:
Associate's degree in ITMicrosoft Certified Professional Qualifications SKILLS & ABILITIESRequires strong knowledge of:PC HardwareRemote Access conceptsAll Windows Operating SystemsMicrosoft Office (all products)Ad hoc application support and researchwindows networkingPC imagingDemonstrates a customer service orientation to work and in work assignments.Demonstrate effective oral and written communication skillsBe able to tolerate a stressful environment as well as multitask; Able to work through multiple interruptions and still maintain focus on the task at handMust be adaptive, flexible, and self-motivatedAble to make good decisions and adjust procedures, as needed
ESSENTIAL SKILLS
Effective leadership skills and the ability to work productively in a cross functional team environmentStrong analytical skillsAbility to effectively solve problems and resolve conflictsOrganizational skills and can prioritize work, develop appropriate timelines and work to deadlinesEffective oral and written communication skillsSkills, software knowledge and/or certifications specific to the industry/functionAbility to physically maneuver while providing support that may require crawling, climbing, or walking long distance in plant environmentTravel 25% - to Port Arthur, TX, and Houston Sales office (The Woodlands)Willingness to be on call and travel to the plant after hours as required.
Working at Afton
Who We Are – We are a diverse, global family of individuals, who share a passion for developing innovative solutions. We build our professional relationships on respect, integrity and a commitment to safety and quality. Just as these values apply to our professional relationships, they also apply to the way feel about our neighbors and communities.
Our Work – At Afton, our innovative R&D programs lead to global growth. Our lubricant and fuel additives are among the most highly developed and widely used in the petroleum industry. Afton is a recognized and trusted supplier of driveline lubricant additives, engine oil additives, fuel additives and industrial lubricant additives.
Benefits / Compensation – We offer competitive compensation and benefit packages that reflect our commitment to our employees. Our employees are our most treasured asset and we have dedicated resources that allow us to reward our employees for their commitment on an ongoing basis - ensuring our compensation packages are competitive in the industry.
An Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, sexual orientation, gender identity, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.