Kforce is working with a client in search of an IT & Customer Support specialist to join their team. This position is full time, direct hire, and on-site 5-days a week near Oak Park, IL. This position is 50% technical support and 50% customer service administration. Technical: * Instruct customers in the operation and maintenance of the system and oversee any necessary diagnoses and troubleshoot on-site * Walk customer through problem-solving procedures, by remotely connecting to their system or via email/phone * Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware * Write training manuals and train system installers * Serve as the company liaison with customer on technical and administrative matters * Run reports to determine malfunctions and propose solutions Administration and Customer Support: * Field inbound calls from drivers and customers communicate driver, customer, dispatching issues to management * Resolve fare issues between drivers and customers * Document complaints and report * Place orders for customers seeking WAV transportation * Assign trips to drivers * Resolve issues regarding incentives/fast lane vouchers * Prepare reports for different departments or upper management * Provide clerical support when needed