We’re looking for motivated, engaged people to help make everyone’s journeys better.

Reporting to IT Application Manager, NA, The IT Application Analyst is responsible for managing applications and associated business processes adopted in the region. This role requires a deep understanding of business operations and the ability to translate business needs into technical solutions. The IT Application Analyst will play a crucial role in bridging the gap between our business objectives and IT capabilities. This position involves analyzing business processes, identifying areas for improvement, and leveraging data to drive informed decision-making. The ideal candidate will have a keen eye for detail, excellent communication skills, and a robust analytical mindset within a busy operational environment.

Annual Hiring Range/Hourly Rate:

$90,000 - $100,000 Per Year 

Benefits

Paid time off401k, with company matchCompany sponsored life insuranceMedical, dental, vision plansVoluntary short-term/long-term disability insuranceVoluntary life, accident, and hospital plansEmployee Assistance ProgramCommuter benefitsEmployee Discounts

Main Duties and Responsibilities:

• Collaborate with stakeholders to understand business needs and objectives.
• Document and analyze current business processes and workflows.
• Identify areas for improvement and propose actionable solutions.
• Develop and maintain process documentation and workflows.
• Collect, analyze, and interpret data to identify trends, patterns, and insights.
• Work with large datasets to assess data flow and ensure data integrity.
• Create and maintain data reports and dashboards to support business decision-making.
• Use statistical methods and tools to analyze and present data findings.
• Elicit, document, and validate business requirements.
• Translate business needs into technical specifications for IT development teams.
• Ensure requirements are understood and implemented correctly.
• Collaborate with IT and development teams to design and implement solutions.
• Conduct user acceptance testing (UAT) and validate that solutions meet business requirements.
• Provide training and support to end-users on new systems and processes.
• Serve as a liaison between business units and IT teams.
• Communicate project status, risks, and issues to stakeholders.
• Facilitate meetings and presentations to convey findings and recommendations.
• Stay updated on industry trends and best practices in business analysis and data analytics.
• Continuously seek opportunities to enhance business processes and data analysis methodologies.
• Contribute to the development of business analysis standards and practices within the organization.
Qualifications:
• Strong analytical skills
• Experience with process modeling and improvement methodologies (e.g. Lean, Six Sigma) is a plus.
• Knowledge of project management principles and practices.
• Ability to work independently and as part of a team in a fast-paced environment.
Education:
• Bachelor’s degree in Business Administration, Information Systems, Data Science, or a related field is required.
• At least 3 years of experience in business analysis and data analysis.
• Proficiency in data analysis tools (e.g., SQL, Excel, Power BI)
Work Experience:

• Experience with global IT applications (e.g., ERP, CRM), development & testing methodologies.
• Knowledge of emerging technologies and how they can be applied to drive business value.
• Broad (general) knowledge of the concepts, standards, technology, tools, procedures, hardware, software and services in use for delivering IT Services.
• Enthusiasm for the IT support environment, with a passion and customer focus toward the end user customer.
• At least 2 years of IT and business/industry work experience.

Technical skills:
• Solid understanding of ITIL processes
• Experience of and ability to communicate and operate effectively.
• Costumer focused.
• The ability to pick up new technology and learn new skills quickly, willingness to develop new skills and take on new challenges.
• Strong analytical and problem-solving skills.
• Advanced and expert competency in general and product specific IT support issues.
• Ability to challenge, question and improve methods and processes where necessary.
• Self-motivated, tenacious and able to work with a degree of autonomy.
• Able to work with team members, good inter-personal skills, excellent team player.
• Experience of modern Microsoft Office products, and miscellaneous software
Communication and language skills:
• Excellent written and verbal communication skills.
• Fluent English language knowledge is a must + local language knowledge.

We anticipate that this job will close on:

03/30/2025

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If you want to be part of a team that helps make travel and culinary memories, join us!