Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:As the Application Development Manager, you will lead the development and implementation of a new Airport Operations technology, a key component of Uniteds growth strategy. This technology will be seamlessly integrated with various other systems across the organization. Your role will involve leading a team focused on digital transformation, providing hands-on leadership in designing, analyzing, and developing scalable solutions. You will emphasize solutions architecture, Agile development practices, and driving organizational change.
Delivery and ExecutionResponsible for leading the end-to-end delivery and maintenance of applications/s (including cloud-based)Manage the entire application lifecycle, from development through deployment and maintenance, ensuring efficient and reliable operationsEffectively manage and deliver work requests and projects within the committed budget, schedule and quality for individual projects while also meeting overall department performance goalsEmphasize operational excellence by maintaining high standards of performance, reliability, and availability for all applicationsStrategic AlignmentEngage and collaborate with collaborators, both technical and business, to ensure that application delivery supports important business processes, customer experiences, dedication, and revenue growth.Collaborate with business units to prioritize product development and lead key initiativesEngage with customers to define clear priorities for work youre doing and establish key business outcomes, ensuring these goals are effectively achieved.Ensure that the application lifecycle supports broader business goals, including enhancing end user experiences and optimizing operational efficiency.Communication, Collaboration and Partner RelationsCollaborates with other teams and business constituents to provide daily operational supportBe a trusted inspiring leader with business partners to create impactful products that delight your customersEnsure smooth coordination between teams to support seamless operational performance and application deliveryProvide delivery estimates and case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning reviewMaintains relationships with technology vendors, ensuring that partnerships deliver value to the organizationDrive innovationIdentify technical obstacles early and work closely with the team to find creative solutionsResponsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutionsCollaborate and share knowledge to create effective and innovative solutions to problemsFacilitate collaboration between teams to identify emerging technologies and trends that could drive more effective solutions and future-proof applicationsConsistently assess and refine development processes and methods to improve team performance and product qualityPromote the use of automation to streamline processes, reduce manual work, and improve overall efficiency across the application lifecycle.Organizational ChangeEnsure Agile standard processes are implemented and continuously improved as vitalEnsure technology solutions align with architectural and evolving security standards and application changes are led smoothly, adhering to standard processes and ensuring minimal disruption to business operationsRun and implement changes effectively in a fast-paced environmentProcess and StandardsRegularly review processes against critical metrics to establish accountability and maintain alignment with business objectives.Ensures work adheres to established processes, including JSOX and other internal controls (e.g., SDLC, production control, standards consistency, architecture review, incident response, PCI and PII information security, etc.)Focus on continuous process improvement by implementing feedback loops that leverage data from operational incidents and performance metrics to refine processes over timeLeadership and DevelopmentShows a commitment to professional developmentLead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadershipPromote multi-functional skill development, ensuring team members have exposure to both operational (SRE, DevOps) and development practices to enhance their versatilityUnited values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table
Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:As the Application Development Manager, you will lead the development and implementation of a new Airport Operations technology, a key component of Uniteds growth strategy. This technology will be seamlessly integrated with various other systems across the organization. Your role will involve leading a team focused on digital transformation, providing hands-on leadership in designing, analyzing, and developing scalable solutions. You will emphasize solutions architecture, Agile development practices, and driving organizational change.
Delivery and ExecutionResponsible for leading the end-to-end delivery and maintenance of applications/s (including cloud-based)Manage the entire application lifecycle, from development through deployment and maintenance, ensuring efficient and reliable operationsEffectively manage and deliver work requests and projects within the committed budget, schedule and quality for individual projects while also meeting overall department performance goalsEmphasize operational excellence by maintaining high standards of performance, reliability, and availability for all applicationsStrategic AlignmentEngage and collaborate with collaborators, both technical and business, to ensure that application delivery supports important business processes, customer experiences, dedication, and revenue growth.Collaborate with business units to prioritize product development and lead key initiativesEngage with customers to define clear priorities for work youre doing and establish key business outcomes, ensuring these goals are effectively achieved.Ensure that the application lifecycle supports broader business goals, including enhancing end user experiences and optimizing operational efficiency.Communication, Collaboration and Partner RelationsCollaborates with other teams and business constituents to provide daily operational supportBe a trusted inspiring leader with business partners to create impactful products that delight your customersEnsure smooth coordination between teams to support seamless operational performance and application deliveryProvide delivery estimates and case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning reviewMaintains relationships with technology vendors, ensuring that partnerships deliver value to the organizationDrive innovationIdentify technical obstacles early and work closely with the team to find creative solutionsResponsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutionsCollaborate and share knowledge to create effective and innovative solutions to problemsFacilitate collaboration between teams to identify emerging technologies and trends that could drive more effective solutions and future-proof applicationsConsistently assess and refine development processes and methods to improve team performance and product qualityPromote the use of automation to streamline processes, reduce manual work, and improve overall efficiency across the application lifecycle.Organizational ChangeEnsure Agile standard processes are implemented and continuously improved as vitalEnsure technology solutions align with architectural and evolving security standards and application changes are led smoothly, adhering to standard processes and ensuring minimal disruption to business operationsRun and implement changes effectively in a fast-paced environmentProcess and StandardsRegularly review processes against critical metrics to establish accountability and maintain alignment with business objectives.Ensures work adheres to established processes, including JSOX and other internal controls (e.g., SDLC, production control, standards consistency, architecture review, incident response, PCI and PII information security, etc.)Focus on continuous process improvement by implementing feedback loops that leverage data from operational incidents and performance metrics to refine processes over timeLeadership and DevelopmentShows a commitment to professional developmentLead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadershipPromote multi-functional skill development, ensuring team members have exposure to both operational (SRE, DevOps) and development practices to enhance their versatilityUnited values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table
What’s needed to succeed (Minimum Qualifications): Bachelors degree in Information Technology, Business Administration, Computer Science or equivalent field of study4 years of application delivery and life cycle management experienceExperience with tools such as .NET and AngularUnderstanding of cloud technologies such as AWS or AzureUnderstanding of digital platforms, tools, and emerging technologies (e.g., AI, IoT, cloud computing, cybersecurity)Relevant to the aviation industryExperience with supervising highly critical applications that require 24/7 operational support, incident management, and ensuring high availability and uptime for critical applicationsDemonstrable experience in managing cloud-native applications and services, including infrastructure as code, container orchestration, and cloud-based security practicesDocumented experience in taking charge and delivering successful resultsAbility to prioritize projects and initiatives based on their alignment with business goals and strategic objectivesExperience maintaining scalable and reusable on tools and technologiesProficiency in managing software development projects, including familiarity with Agile, DevOps practices, and software lifecycle managementAbility to use data analytics to drive decision-making and improve digital products and servicesExperienced in leading and developing high-performing teams, encouraging a culture of innovation and collaborationStrong planning and organizational skillsStrong verbal and written communication skills and the ability to clearly communicate ideas to a variety of technical and non-technical audiencesAbility to quickly triage and drive the resolution effort for production support situationsExperience in leading digital transformation initiatives, driving innovation and modernization across the organizations application portfolio to meet evolving business demandsMust be legally authorized to work in the United States for any employer without sponsorshipWhat will help you propel from the pack (Preferred Qualifications):Experience with High Availability systems and the App Connect Enterprise toolsetAWS or Azure CertificationsAviation industry knowledge or experienceMasters degreeWhat’s needed to succeed (Minimum Qualifications): Bachelors degree in Information Technology, Business Administration, Computer Science or equivalent field of study4 years of application delivery and life cycle management experienceExperience with tools such as .NET and AngularUnderstanding of cloud technologies such as AWS or AzureUnderstanding of digital platforms, tools, and emerging technologies (e.g., AI, IoT, cloud computing, cybersecurity)Relevant to the aviation industryExperience with supervising highly critical applications that require 24/7 operational support, incident management, and ensuring high availability and uptime for critical applicationsDemonstrable experience in managing cloud-native applications and services, including infrastructure as code, container orchestration, and cloud-based security practicesDocumented experience in taking charge and delivering successful resultsAbility to prioritize projects and initiatives based on their alignment with business goals and strategic objectivesExperience maintaining scalable and reusable on tools and technologiesProficiency in managing software development projects, including familiarity with Agile, DevOps practices, and software lifecycle managementAbility to use data analytics to drive decision-making and improve digital products and servicesExperienced in leading and developing high-performing teams, encouraging a culture of innovation and collaborationStrong planning and organizational skillsStrong verbal and written communication skills and the ability to clearly communicate ideas to a variety of technical and non-technical audiencesAbility to quickly triage and drive the resolution effort for production support situationsExperience in leading digital transformation initiatives, driving innovation and modernization across the organizations application portfolio to meet evolving business demandsMust be legally authorized to work in the United States for any employer without sponsorshipWhat will help you propel from the pack (Preferred Qualifications):Experience with High Availability systems and the App Connect Enterprise toolsetAWS or Azure CertificationsAviation industry knowledge or experienceMasters degree