Job Description As part of our Clients Team, Manager of IT Applications is accountable for the Customer Engagement portfolio including Call Center, Website, Mobile Application, Chatbot, CRM, Sales, and Marketing systems with support provided by both internal and external team members. The right candidate will provide leadership and day to day guidance to product and application support teams with the following desired outcomes: Continuously improve application value delivery, uptime, and stakeholder satisfaction Provide service ownership for assigned application domains. Continuously implement / improve best practices based on ITIL. Drive program delivery using PMO methodologies. Align with organizational strategies and priorities, partner with peer groups and develop multiyear technology roadmap. Relentless focus on the culture of safety, process compliance, accountability, and collaboration Your responsibilities may include, but are not limited to: Manage product teams (Center for enablement) that will focus on build, run and continuous improvement themes for the assigned domains using Company delivery methodologies Develop people and build diverse high-performing teams Engage with stakeholders, manage their expectation and satisfaction, develop technology roadmaps collaborating closely with the peer groups. Develop and share holistic multiyear portfolio views of the domains owned Manage financials for assigned domains Foster Innovation by staying abreast of emerging technology trends and by assessing their potential operational uses/value at the Company Participate in high level business case development, requirements elicitation and solution design Manage service provider SLAs and focus on system stability, resilience, security, and compliance We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors degree or equivalent work experience 5+ years of experience in the applications technology space to include SDLC, program delivery, and working with service providers and distributed teams 3+ years of experience in call center / telephony environment (Gensys, Nuance, NICE) 2+ years of experience leading or supervising IT teams 1+ years of experience in cloud technology Regulated utility experience strongly preferred. CCaaS experience preferred PMP and/or Agile certifications ITIL certification preferred null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.