IT Application/Production Support

We are seeking a talented individual to join our Application Support team at Marsh McLennan. This role will be based in México city. This is a hybrid role that has a requirement of working at least three days a week in the office. The Application Support Analyst will provide Level 2 application and technical support to colleagues across multiple applications, ensuring efficient incident resolution and high-quality customer service.

We will count on you to:

- Resolve incidents efficiently within agreed SLAs.

- Provide a high level of customer service to end users with incidents and queries.

- Maintain and update the knowledge base and application service documents.

- Assist with normal and additional business process requests.

- Support software delivery and provide key feedback to management for sign-off as part of the change process.

- Route open incident tickets to L3 development teams for resolution when the L2 team cannot resolve them.

What you need to have:

- 2-4 years of experience in providing application support or in a similar role.

- Excellent technical troubleshooting skills.

- Basic SQL skills and knowledge of working in a containerized environment.

- Programming knowledge in Java, Python, or .Net.

- Strong interpersonal skills to work effectively with both technical and non-technical personnel.

- Excellent oral and written communication skills.

What makes you stand out:

- Knowledge of Windows system administration skills.

- Experience with Service Now and ITIL qualifications.

- Familiarity with VB Script/JavaScript, Unix/Linux operating systems, PowerBuilder, and workflow & document management systems.

Why join our team:

- We help you be your best through professional development opportunities, interesting work, and supportive leaders.

- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of sex/gender, marital or parental status, ethnicity, nationality, age, background, disability, sexual orientation and gender identity or expression.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.