Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills. Listen to customer concerns and issues, use appropriate troubleshooting and problem analysis techniques to  isolate root cause of problems and recommend appropriate solutions to the customer to resolve the problem. Independently diagnose and resolve problems related to our applications. Research, troubleshoot and resolve escalated customer issues. Requires working at a fast pace, across multiple cases while maintaining close attention to detail. Ensure detailed recording of issues in tickets for engineering work. Facilitate communication between customers and other teams in the resolution of issues.

Preferred technical skills include:

Configuration and support of enterprise software applications. Use of ServiceNow Platform a plus. Knowledge of Oracle and/or MS SQL Server, including the ability to write SQL queries. Knowledge of application servers such as Apache, Tomcat, and BEA WebLogic. Knowledge of Windows and Unix server operating systems. Knowledge of git code repositories. Experience with Eclipse IDE. Experience in developing web applications in.NET environment using C# and ASP and ADO with Microsoft  Visual Studio .NET (6 months of more) is a plus. Experience working with third party vendors (e.g. creating Oracle Support tickets).

Requirements:

At least 3 years’ experience as a support specialist in large business enterprise of 1,000 people or more. Bachelor’s degree in Information technology (software engineering or software development) or other sciences related area, or equivalent work experience.

Experience required: 3-4 Years