Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed. Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively. Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable. Ensure that customer SLAs are met on a daily, monthly basis Evaluate and recommend software solutions to improve the ability to support GDOTs IT enterprise applications. Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of GDOT. Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems. Interview candidates and hire qualified individuals to fill open roles within the department Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT Management Develops and mentor staff to a high level of competency Handles issues of a highly technical nature and challenging calls from clients Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets. Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage. Remains current on internal procedures and external client requirements

Minimum Qualifications:

Bachelors degree in Computer Science and Information Technology or a related field Technical certifications preferred. Five (5+) years of experience as a Technical lead.NET developer Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfolio management is preferred.)

Preferred Qualifications:

Five (5+) years of experience managing, supervising or leading a support team. Seven (7+) years of experience as a Technical lead.NET developer, IT technical lead role Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external. Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS Experience with ServiceNow ITSM Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM) Ability to resolve issues and exhibit strong initiative Excellent planning, training, and follow-up skills and analytical abilities Strong problem-solving and analytical abilities. Strong project management and leadership skills.