Overview

Leverage your technical expertise, leadership experience and passion for optimizing operations to manage our IT asset delivery team. This challenging and fulfilling role sits within Esri’s IT Service Delivery– a centrally located team within Information Systems and Technology whose mission is to support Esri’s operations.

Since this position is located in Redlands, CA, we will offer relocation assistance if needed.

Responsibilities

Lead cross functional teams responsible for client device and asset management activities, including career development and resource planning Foster a collaborative and customer-centric culture within the team Manage and enforce global asset lifecycle management standards and procedures, including procurement, deployment, retirement, and disposal Oversee the provisioning, configuration, and deployment of client devices, peripherals, software, and SAAS solutions Evaluate and recommend new technologies and solutions to enhance asset management operations Optimize asset utilization and identify opportunities for cost savings and process efficiencies Apply a continuous improvement approach in enhancing the strategies employed in technology spending and tracking assets within the Configuration Management Database (CMDB) throughout their lifecycle Requirements

8+ years of professional experience in similar positions or supporting similar role Demonstrated experience with IT asset management Exceptional communications and customer service skills Experience with ERP platforms and asset management and lifecycle Experience with ITIL and process optimization Experience with ITSM, ITBM, ITAM, CMDB and related tools and practices Bachelor's in Information Systems, Computer Science, or a related STEM field Recommended Qualifications

Direct experience with ServiceNow and SAP ITIL certification Experience with Agile, Lean, and DevOps methodologies Master’s in Information Systems, Computer Science, or a related STEM field

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is$112,320-$187,200 USD About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Available in Redlands, CA Requisition ID 2024-1179