Company Description

Hotel for travellers looking for local and authentic experiences

Mercure Miri City Centre features 172 contemporary and stylish appointed rooms and suites with extensive dining options, two dedicated floors of the conference and banqueting facilities, inclusive of the hotel's social hub, Ruai Co-working Space.

Job Description

We are seeking a detail-oriented and collaborative IT Assistant to join our team in Miri, Malaysia. As an IT Assistant, you will play a crucial role in supporting our organization's technology infrastructure and providing excellent customer service to end-users. This position offers an exciting opportunity to work in a dynamic IT environment and contribute to the smooth operation of our systems.

Provide first-level technical support to end-users, addressing hardware, software, and network issuesAssist in the installation, configuration, and maintenance of computer systems and peripheralsTroubleshoot and resolve IT-related problems in a timely and efficient mannerCollaborate with the IT team to implement new technologies and improve existing systemsMaintain accurate records of IT assets and support ticketsAssist in the administration of user accounts and access permissionsConduct basic network troubleshooting and maintenance tasksProvide training and guidance to users on IT systems and software applicationsParticipate in IT projects and initiatives as assignedStay up-to-date with emerging technologies and industry best practices
Qualifications
Diploma or equivalent in Information Technology or related field preferredMinimum of 2 years of experience in an IT support roleStrong knowledge of computer hardware, software, and networking conceptsProficiency in Microsoft Office suite (Excel, Word, PowerPoint)Familiarity with Windows and Mac operating systemsBasic understanding of network administration and IT security principlesExcellent troubleshooting and problem-solving skillsStrong customer service orientation with the ability to explain technical concepts to non-technical usersExcellent verbal and written communication skills in EnglishAbility to work flexibly and efficiently in a fast-paced environmentStrong organizational skills and attention to detailWillingness to learn and adapt to new technologies
Additional Information

WHY WORK FOR ACCOR

Employee benefit card offering discounted rates at Accor hotels worldwide.Develop your talent through Accor’s learning programs.Opportunity to grow within your property and across the world!Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.