Day to day:

Our client is looking for an IT Business Analysis Manager to manage a team of 6 Business Analysts within the Digital Strategy and Services team. This is a hybrid remote/in office position, coming to the office in Chicago, IL 2 days a week. The day to day of the IT Business Analysis Manager will manage business analysts to ensure optimal performance and adherence to business and functional requirements governance and best practices. This person will work with IT leadership and business analysts to develop, apply business and functional requirements governance and best practices, and deliver technology solutions to support business objectives. This role will engage project stakeholders while ensuring the requirements are clearly identified and documented to keep the project on track for completion. The perfect candidate will have expert level experience in all business analysis capabilities to be able to mentor, motivate, train, and implement core processes/practices to the BA team.



Responsibilities:

Business/Functional Governance Management

* Define and manage business and functional requirements governance and best practices by partnering with IT leadership and IT business analysts.

* Recognize and identify potential areas where existing business and functional requirements policies and procedures require change to lead collaboration with peers to establish and improve standard business and functional requirements practices.

* Resolve issues and mitigate risks associated with gathering of business and functional requirements.

* Establish and maintain ongoing collaborative meetings refining governance in response to business/technology opportunities or changes.

* Lead Center of Excellence for the creation and publishing of consistency, standardized templates, and artifacts for our business analyst practice.



Staff Management

* Manage business analyst personnel while optimizing allocation-based skills, experience and/or interest when possible.

* Identify opportunities and execute a plan to facilitate knowledge transfer within the team and successfully cross train resources whenever possible.

* Evaluate project and staff performance to make recommendations for staff development. Execute performance management for the business analyst team, including setting goals and objectives.



Internal Collaboration

* Collaborate with business and technology partners.

* Direct and drive successful business relationships with key internal partners and significant external partners.

* Own key client relationships with a focus on exemplary customer service and service delivery.



User Acceptance Testing

* Define and lead creation of user acceptance test cases for strategic projects as required.

* Transform business and functional requirements into traceability matrix to develop comprehensive user acceptance test cases.

* Facilitate user acceptance testing training with key business stakeholders as required.

* Analyze and validate user acceptance test plans do not replicate unit, system and/or regression testing.

* Provide standard processes and tools for collecting user acceptance feedback which can be effectively leveraged by project managers, software engineers and other project stakeholders as required.