CTG is seeking to fill an Business Analyst- Business Process Mapping opening for our client in Anchorage, AK. **Location:** Anchorage, AK **Duration:** 9 months The Business analysts will work with the organization to map different processes and identify areas of improvement. Assist the business in boosting their performance and ensuring higher revenues, and develop relevant strategies and enable the organizations to remain competitive in the industry. Able to conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement. Develop and implement relevant processes and technologies to optimize the organization's internal operations. Able to outline every activity, role, and business entity involved in the business process. The goal of a process map is to document, understand, and improve business processes. With the use of symbols and flowcharts, a process map simplifies the understanding, interpretation, and workflow of a process. **Skills:** + Excellent knowledge of fit gap analysis, process documentation, documenting functional requirements, testing documentation and execution, and data conversion. + Ability to anticipate risks and devise solutions in the moment, prioritize work and meet deadlines. + Ability to work across different organization levels, and different functional teams, adjusting the communications style as appropriate to VPs, management and team members. + Strong interpersonal skills, including the ability to communicate technical concepts to non-technical clients and proven ability to work effectively with all organizational levels. + Hands-on style, with an aptitude and inclination to dig into details, but also able to summarize in a managerial context. + Excellent written and verbal communication skills, including facilitation, presentation and collaboration. **Experience:** + Must have 2 years experience as a business analyst/technical writer, participating in functional design sessions, creating process flows, documenting functional requirements, creating test related documentation, and escalating risks and issues as appropriate. + Must have business analyst/technical writer experience as part of at least 2 software implementations, preferably Customer Information Systems (customer management, utility billing, etc.) related applications. + Prefer experience with Cayenta Customer Information System (CIS) software, Invoice Cloud, MyMeter, and SmartWorks or similar applications. + Previous HR and/or Payroll background, experienced in testing new software, understanding basic requirements of a HR system (hire to retire), payroll and time entry system. **Education:** + Bachelor’s degree in computer science, information technology or equivalent preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided **.** For additional information, please contact **Rebecca Olan** at **716-887-7371** or **Rebecca.Olan@ctg.com** . Kindly forward this to any other interested parties. Thank you! **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.