Our Opening and Your ResponsibilitiesThe primary role of the Business Analyst is to work with our business representatives to create the requirements necessary to develop software that fulfills the needs of Mettler-Toledo's internal customers.
Your tasks:Comprehensive understanding of the Service Scheduling business processes, strategy and global template.Monitor, analyze and document the processes, identifying potential for improvement.Manage the Business Stakeholders on all levels, in daily work as well as in projects.Collaborate closely with the Business Analysts from other Process Teams (especially the teams of Service, eCommerce) to ensure E2E process consistency.Close cooperation with the Global Service Team to deliver the roadmap.Develop change strategy alongside senior stakeholders like the Global Process Owner.Document business requirements, participate to system design and test new or changed functionalities.Act as a business process change and transformation coordinator, ensuring operational business readiness and efficient adoption of the template processes.Enable the live units to leverage the template functionality as it is intended to be used Product Team, Global Service Team, Business UsersProvide status updates to Product owner and respective Stakeholders; Timely escalation of issues to avoid delivery delay.Work closely with the Field Service Efficiency Product Owner to continuously improvement, optimize and harmonize the global template.What You Need to SucceedExperience with Salesforce Service Cloud.Proficiency in English (both written and spoken).Knowledge of service processes (eg. scheduling, collaborating with customers and service engineers).
Excellent communications and presentations skills. Experience in work in an international environment and ease of collaborating with diverse teams.Excellent analytical skills and structured approach to problem solving as well as learning agility.
Understanding on Agile development process.Our Offer to YouContract of employment [umowa o pracę] (we want you to join us for the long run :)Annual bonus , Festive benefits paid in April and December,Flexible working hours, Hybrid work model (3 days a week from home) , Medical care with the basic dental package, Possibility to extend medical care to family members and/or Damian Medical Center, Life insurance with possible extension for your family members, Medicover Sport card,Language courses, Paid employee referral program, Wellbeing activities* Space for your initiatives, charity & CSR actions, and improvement ideas, Supporting your development through a vast training offer , Discounts for meals and cosmetics at the Poleczki & Platan Business Park, A diverse and inclusive workplace. 
*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!About Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Equal Opportunity EmploymentWe are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.