Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

IT Business Analyst & Service Management (m/w/d)

Location:  Switzerland / Allschwil/Basel

Requisition ID:

Purposes of the position/responsibilities:

We are looking for IT enthusiasts to join our IT team! As Business Analyst you will have the oversight on multiple critical projects and, interacting daily with all internal groups, you will establish yourself as a relevant team member within the site for IT matters.Coordinate the design, development, testing, adaptation, and support for laboratory, automation and manufacturing projects, following global standardsImplement, maintain, and support IT systems (SCADA, Data Historian), working with IT/OT partners and contractorsCollaborate with IT, OT, Laboratory, Engineering teams, and vendors to quickly resolve IT system issues, minimizing business impact, maintaining system availability and reliabilityHandle Incident and Request tickets in ServiceNow system, ensuring compliance with priorities and SLA requirementsAnalyze existing systems, identify gaps, and propose improvements to improve efficiency and productivityMaintain the Active Directory OU for laboratory and production projects, aligning with global standardsSuggest and implement improvements to systems, processes, hardware, and software to improve security and overall business happiness and securityWork with other sites to maintain IT standard processesAnalyze system data to support investigations and decision-making processesSupport IT Quality to generate, review, approve, and control departmental documentation (e.g. SOPs, system reports, user requirements, guidelines, Inventory of assets, etc.) and assist with internal and external quality auditsPromote, deliver training and support end-users on IT tools, Artificial Intelligence, and Cybersecurity, promoting knowledge-sharing among users

Your Profile:

Education and Professional background:

Master or bachelor’s degree in the field of Information Technology, Engineering, Computer ScienceA couple of years experience in IT System Engineer or Automation EngineerExperience in project participation & management of projects

Technical skills

Proficiency in Windows Client & Server, VMware vSphere, Veeam, AD and Powershell scripting, SCADA, Hisorian, PLCData analysis – Must have proficiency with, Microsoft, productivity tools /Excel, etc.Experience with SQL , Oracle of benefitPreferred practical knowledge in GMPs and Regulatory Compliance (ISO 27xxx and NIS knowledge)

Languages:

Proficient German and English

Personality Traits:

Highly oriented to collaborate between multi cultural teamsBusiness focused & Delivery focusedPragmatic and oriented to prioritization and results achievement.Strong analytical and problem-solving skills and the capability to work accurately on multiple projectsSelf-motivated with the ability to work autonomously in a fast-paced environmentIntellectual curiosity to understand and answer questions with ability to collaborate with multiple business partners and bringing innovative solutions