**Description** Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. **Summary:** Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Analyzes business unit(s) operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Enhances the organization by driving the evolution of customer-oriented, cost effective, and integrated business solutions. **Responsibilities:** 1. Analyzes user requirements, procedures, system capabilities and issues to automate processing or to improve existing system flow by working directly with departments within the organization to understand business processes, analyze current operational procedures, identify and resolve issues, and learn specific system requirements and specifications. 2. Assist in the business process redesign and documentation as needed for new technology. Prepares educational/ instructional materials (system documentation, workflow/program flowcharts) to document business processes and system information. Participates in implementation of new and updated technology projects throughout the organization. 3. Collaborates with IT support to provide exemplary customer service to all business units. 4. Documents and validates software/business requirements and communicates with organizational project teams to ensure system development, specification, requirements and implementation supports the department practices and workflow efficiency. 5. Interface with external vendors to support the implementation and development and delivery process of enterprise projects. 6. Participates and facilitates on project teams in the evaluation of systems (e.g. enterprise) to ensure business requirements are standardized across the health system based on best practices and regulatory compliance and business needs for technology. 7. Participates in testing (user acceptance testing (UAT), post production analysis) directing end-user involvement in testing, piloting with end-users to develop and execute test plans, including the creation/revision of test scripts. 8. Provides input as it relates to process improvements and gains consensus from committees and business units to develop an understanding of prioritization of requirements and facilitate business needs for technology on enterprise level projects. Improves work processes by applying standard methodologies for business and clinical. 9. Provides mentoring and support in the problem management process to evaluate reported defects/problems, performing simple diagnostics to either resolve issues or obtain diagnostics to assist in investigating, identifying ways to resolve issues and recommends improvement. 10. Reviews computer system capabilities and workflow to determine if requested application or modification is possible within existing systems. **Other Information** **Education Requirements:** ● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience). **Licensure/Certification Requirements:** ● No licensure or certification required. **Professional Experience Requirements:** ● If a Bachelor's degree: Four (4) years of experience as a business analyst or project manager. ● If an Associate's degree: Six (6) years of experience as a business analyst or project manager. ● If a High School diploma or GED: Eight (8) years of experience as a business analyst or project manager. **Knowledge/Skills/and Abilities Requirements:** ● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers. **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: ISD Affiliate Support Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $32.23 - $46.33 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.