Position Information Posting Number 20113053 Position Title IT Classroom Technology Specialist FTE 1.0 Position Type Staff Department Information Technology Dept Position Summary Information Job Summary/Basic Function About This Role: IT Classroom Technology Specialist is responsible for managing and supporting the audio-visual and IT technology in educational environments, ensuring smooth operation of classroom technology systems. The role involves troubleshooting, installing, and maintaining A/V equipment, managing multimedia systems, and offering technical support to faculty in classrooms and labs. What You’ll Do – Position Responsibilities: + Install, test, and ensure the functionality of all A/V equipment, including projectors, microphones, speakers, computers, and video conferencing systems in classrooms and labs. Perform minor maintenance and repairs as necessary. + Offer real-time technical support for faculty and staff during classroom and lab session. Troubleshoot and diagnose basic problems with A/V equipment. + Research, evaluate, and recommend solutions to increase efficiency, reduce costs, and improve service. Collaborate with the team to enhance procedures and operations. + Follow up with customers to ensure the resolution of work orders/service tickets. Escalate incidents and requests to Tier 2 support staff as appropriate and pass on feedback or suggestions to the relevant IT teams. Key Competencies: (KSAs – Knowledge Skills and Abilities) + Ability to troubleshoot and diagnose all A/V equipment in classrooms and labs. + Attention to detail and ability to manage multiple tasks effectively, including inventory management. + Excellent interpersonal skills, including the ability to explain technical concepts to non-technical users. + Adaptability to work in a variety of settings, including classrooms and labs. + Ability to research and document troubleshooting steps and resolutions for future reference. Physical Requirements: May be required to move and lift materials and equipment weighing up to 50 pounds. May be required to climb ladders and work overhead. Job Conditions: This role is generally aligned with the school’s schedule, but there may be occasional after-hours or weekend work for installations, maintenance, and emergencies Who We Are: Lamar University is an accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100-degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University is committed to fostering a culture where students, faculty and staff of all backgrounds can learn, work, and serve. Benefits: + Health, dental & vision insurance + Life insurance + State of Texas Retirement plans + Tuition covered at 100% for employees, spouses and/or eligible dependents. + Paid time off – vacation, sick, and holidays. To see more information about the available benefits, please visit: Insurance – Lamar University (https://www.lamar.edu/faculty-staff/human-resources/insurance.html) Minimum Qualifications + Associate’s degree in information technology, computer science, or related field. + A minimum of 6 months of installing A/V equipment. EEO Statement Lamar University is An Equal Opportunity Employer Veteran's Preference Statement Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003. Preferred Qualifications + Bachelor’s degree in information technology, computer science, or related field. + Certified Technology Specialist ( SCT ). + 2 years of working knowledge of current audio-visual systems, including installation, troubleshooting, and maintenance of AV equipment. Security Sensitive Statement This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Salary $40,192 - $52,250 Work Hours Application Information Posting Date 01/29/2025 Close Date 04/30/2025 Open Until Filled No Special Instructions