Position Summary:

The University of Dayton is a top-tier Catholic university. Our mission is to educate the whole person and link learning and scholarship with leadership and service. UD Information Technology is looking for an IT Client System Analyst! This is a full time benefit eligible position that offers health, dental and vision insurance, retirement, disability, tuition assistance for you and your dependents, vacation/sick accrual and holiday pay.

The IT Client Services Systems Analyst is primarily responsible for providing exemplary customer service in supporting University of Dayton Faculty and Staff with a wide range of technical systems and applications remotely and on-site. The position is highly knowledgeable administering systems in an Active Directory environment and using client management tools to generate accurate, meaningful reports. Communication skills and a team mentality are key to this position.

Minimum Qualifications:

Associate’s degree or five years of experience in an IT customer support services team role preferably in higher education
Experience coordinating across multiple IT disciplines (e.g. infrastructure, networking, telecommunications, end user support, etc.)
Prior experience and sound working knowledge of Active Directory architecture and administration
Proven ability to configure and manage groups of workstations with client management tools
Knowledge and experience with workstation imaging processes and skill sets required to build, deploy and maintain images current Windows and OSX operating systems
Experience diagnosing and repairing computer hardware issues
Proficiency working with customers in an enterprise networked print environment
Excellent communication and relationship skills; demonstrated ability to communicate and build relationships at all levels of the organization including senior executives
Excellent time management skills
Ability to create technical and procedural knowledge and training resources
Self-starter, motivator and team player

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Bachelor’s Degree
Higher Education IT experience
ITIL certification
Experience with ITSM applications
Experience in an enterprise IT environment
Industry recognized technical certification
Experience supporting Apple systems including mobile devices
Basic scripting knowledge

Special Instructions to Applicants:

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, race, color, national origin, religion, sex, sexual orientation or gender identity.