Job Seekers, Please send resumes to resumes@hireitpeople.com Job Description – Telecom (Work Exp 5+ years in Telecom Domain)
Key Job elements:
•       Has good understating of Avaya IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC’s, T1 and E1 concepts.
•       Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.
•       Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration.
•       Monitor and ensure availability of Contact Center and Enterprise Telephony applications.
•       Provide inputs for capacity management.
•       Has good understanding of ITIL process and perform Incident, Problem and Change management.
•       Perform Root Cause Analysis and perform procedures to eliminate the cause.
•       Maintain and contribute to troubleshooting knowledgebase
•       Perform trend analysis
•       Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.
•       Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications
•       Continuously review/Update operational documentation for Contact Center.
•       Perform proactive monitoring, upgrade and patch management.
•       Assist implementation team for new configurations and projects by providing inputs from steady state perspective.
•       Identify appropriate support tool and recommend during implementation
•       Identify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/steps

Product knowledge:
•       Avaya Communication Manger Core (ACM) and Gateway
•       Avaya Modular Messaging (MM)
•       Avaya One-X Portal
•       Avaya Session Manager (ASM) 
•       Avaya System Manager  (SMGR) and System Platform  (SP) 
•       Avaya  Application Enablement Services (AES) 
•       Avaya Interactive Voice Response (IVR) , Voice Portal (VP) and Enterprise Portal (AEP)
•       Avaya Call Management System (CMS) 
•       Nice voice logger
•       Avaya Aura Contact Center (AACC)
•       SIP trunking and Session border controllers (ACME / Avaya SBCE / Cisco CUBE). 
Other skills:
•       Excellent Technical leadership skills.
•       Strong oral and written communication skills with the ability to communicate at both a technical and business level
•       Excellent time management skills
•       Strong PC skills eg. MS Visio, Power Point, word, excel
Educational Qualifications
•       Required: BE In Computer Science, Electronics and Telecommunications or Information Technology
•       Preferred certification: ACSS or ACE.