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Must Have Skills (Top 3 technical skills only)*:

End to end Service Cloud implementation for Customer Portal Should have experience in implementing Case Management, using Omni Channel, Service Console and Live Agent Experience in building Lightning Communities, Integration using SOAP API, REST API for high volume of data

Nice to have skills:

Worked in Einstein Bots, Analytics should have experience in configuration of Knowledge management

Detailed Job Description:

End to end Service Cloud implementation for Customer Portal Should have experience in implementing Case Management, using Omni Channel, Service Console and Live Agent Experience in building Lightning Communities, Integration using SOAP API, REST API for high volume of data. Nice to have Worked in Einstein Bots, Analytics should have experience in configuration of Knowledge management. Should be Techno Functional guy who can work with Business and technical team.

Minimum years of experience*: 5+

Certifications Needed: Yes

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

End to end Service Cloud implementation for Customer Portal Should have experience in implementing Case Management, using Omni Channel, Service Console and Live Agent Experience in building Lightning Communities, Integration using SOAP API, REST API for high volume of data

Interview Process (Is face to face required?) Yes

Does this position require Visa independent candidates only? No