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Detailed Job Description:

A degree in a computer-science or related subject (or relevant work experience) A fundamental understanding of ITSM, ITIL and CMDB Proven proficiency in dealing with complex technical issues in an application environment and should be confident in dealing with technology users Experience working with a rapid development methodology, in particular Agile/Scrum or DevOps software development. Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment. Excellent oral and written communications skills with the ability to confidently present to external stakeholders. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, etc. Experience in support ServiceNow platform operational support and performing system administrative tasks including security management, scheduling, error recovery, patching, upgrading, monitoring Experience with MID server configurations, troubleshooting to resolve issues A good understanding of supporting tools and technologies such as LDAP, SSO and Identity Management, Automated Testing tools Experience on Web Services Integration (SOAP,REST, and JSON) and Web communications protocols (knowledge of Angular and Bootstrap desired) Experience in development on ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog

Minimum years of experience*: 10

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes