Job Seekers, Please send resumes to resumes@hireitpeople.com Detailed Job Description: 2 - 3 year of HR & Payroll Help desk experience Customer Service champion and the ability to model high levels of customer service Administer effective frontline line desk assistance to Employees where inquiries are beyond the knowledge of the help desk team members Knowledge/understanding of Company policies across all business formats Excellent listening skills Excellent written and oral communication skills Problem solving ability Strong communication skills across various levels of the organization Ability to meet quality standards and customer service goals Proven ability to multi-task and quickly learn new technology Intense customer service focus with a strong sense of urgency Proficient in SAP SuccessFactors, Microsoft Office and other computer applications Job Responsibilities: Resolve inquiries on employee time and pay, benefits, company policies and other HR related areas Provide detailed documentation on each call using case management system Actively listen to caller inquiry to ensure appropriate resolution Utilize available resources (i.e. knowledgebase, SAP SuccessFactors, company intranet) to determine the most accurate response to caller Interpret policy and explain procedures Coordinate with payroll SME’s and escalate customer requirement and issues as per requirement Respond to escalated issues from employees, HR professionals, and HR managers Actively listen to caller inquiry to ensure appropriate resolution

Minimum years of experience*: 2-5 years

Certifications Needed: No

Interview Process (Is face to face required?): No

Does this position require Visa independent candidates only? No