Job Seekers, Please send resumes to resumes@hireitpeople.com Minimum years of experience: 7+ years
Key Job elements:Has good understating of Avaya IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC’s, T1 and E1 concepts.Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration.Monitor and ensure availability of Contact Center and Enterprise Telephony applications.Provide inputs for capacity management.Has good understanding of ITIL process and perform Incident, Problem and Change management.Perform Root Cause Analysis and perform procedures to eliminate the cause.Maintain and contribute to troubleshooting knowledgebasePerform trend analysisAdd/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.Co-ordinate with OEM vendor to upgrade and patch the listed contact center applicationsContinuously review/Update operational documentation for Contact Center.Perform proactive monitoring, upgrade and patch management.Assist implementation team for new configurations and projects by providing inputs from steady state perspective.Identify appropriate support tool and recommend during implementationIdentify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/stepsProduct knowledge:Avaya Communication Manger Core (ACM) and GatewayAvaya Modular Messaging (MM)Avaya One-X PortalAvaya Session Manager (ASM) Avaya System Manager (SMGR) and System Platform (SP) Avaya Application Enablement Services (AES) Avaya Interactive Voice Response (IVR) , Voice Portal (VP) and Enterprise Portal (AEP)Avaya Call Management System (CMS) Nice voice loggerAvaya Aura Contact Center (AACC)SIP trunking and Session border controllers (ACME / Avaya SBCE / Cisco CUBE). Other skills:Excellent Technical leadership skills.Strong oral and written communication skills with the ability to communicate at both a technical and business levelExcellent time management skillsStrong PC skills eg. MS Visio, Power Point, word, excelEducational Qualifications Required: BE In Computer Science, Electronics and Telecommunications or Information Technology
Preferred certification: ACSS or ACE.