At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

Overview of The Role 

 

Provide level 2 support to end-users utilizing a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organizations’ Saputo environment. 

 

How You Will Make Contributions That Matter:

Manage support incidents & work orders in Remedy ticketing service.Respect SLA’s in Remedy Be able to perform on demand computer hardware, software installations in Windows 10.  Develop and maintain knowledge and technical capability across diverse and dynamic hardware, technologies, platforms and applicationsParticipate in the continues service improvement. 

You Are Best Suited for The Role If You Have the Following Qualifications:

Associate degree or College certification.More than 3 years’ experience in technical customer service/remote and deskside supportStrong written and verbal communication skillsExperience in troubleshooting hardware and software in large global organization.Customer service oriented with superior problem-solving abilities.Knowledge of Office 365Understand Microsoft Active Directory and network services associated with (TCP-IP, DNS, DHCP, etc.)Virtual private network knowledge (VPN).Proactive and team oriented.ITIL Certification is an asset.

As part of his duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing:

Competitive salariesA hybrid work environment with the possibility to work from home 2 days a weekAdvantageous corporate agreementsFull range of group insurance benefitsGroup retirement pension plan with employer contributionPurchase option of company stocksGroup RRSPHealth and wellness program in the workplaceAssistance program for employees and their familiesSaputo products at a discounted price

Salary Range: $58,970 - $77,420

*Salary offers will vary commensurate with experience, education, skills, and training. 

 

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family. 

This year, Saputo is celebrating 70 years of passion and craftsmanship!

In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.    

The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies, corporations, partnerships, limited partnerships and other entities controlled by Saputo Inc. (collectively, “Saputo”) on Saputo's web site are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a Saputo subsidiary, office or department, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

Saputo welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.