The Credentialed Trainer (CT) utilizes the curriculum, lessons and training materials created by the Principal Trainers to conduct Epic and other third-party application training for end users. Credentialed Trainers work collaboratively with members of the project and training team to assist in developing and maintain the training program. This trainer is credentialed in selected Epic applications. Must be flexible in following a varied work schedule to support the needs of the departments and employees trained.
Responsibilities
Develop a strong understanding of Epic application(s) as implemented at Tufts Medicine entities.
Attend and pass the Credentialing Program provided by Epic.
Lead in person workflow base classes for clinical and non-clinical areas as assigned based on credentialing competency.
Uses critical thinking skills to support educational implementations and facilitates staff education regarding use of the clinical/business operations software applications.
Work with the Principal trainers to prepare approved materials while meeting project timelines.
Recommend adjustments and updates to learning materials and curriculum as needed.
Administer competency tests.
Respond to user’s needs and collaborate with other training staff to identify and develop appropriate technology solutions for teaching and learning.
Maintain training records in the learning management system.
Provide status reports and updates in a timely manner throughout projects.
Travel is required to Tufts Medicine entities as needed for training, classes, meetings and go-live support.
Flexible work hours to meet the needs of the user community required. Can include first, second or third shift work.
Experience
Minimum of Associates Degree required. BA/BS degree in education, instructional design or a clinical field preferred. A combination of education and experience will also be considered.
Ability to successfully pass our onsite Epic credentialing program within 60 days.
One plus years of credentialed trainer experience or at least three years of full-time or equivalent experience as a trainer
Experience in a formal classroom setting with excellent classroom facilitation/speaking skills and strong understanding of training methodology
Experience with providing training with (EMR) Electronic Medical Records is preferred but not required.
Knowledge of the concepts, standards and practices related to adult learning and educational effectiveness
Knowledge of approaches, tools, and techniques for delivering formal and informal training programs and evaluate their effectiveness
Ability to express ideas and convey technical information effectively both verbally and written communication
Clinical background and/or knowledge of clinical terminology and environment a plus
Ability to read, understand, interpret and apply technical manuals and documentation
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.