IT Data Center Technician Job ID 200649 Posted 09-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Digital & Technology/Information Technology Location(s) Hillsboro - Oregon - United States of America **About the Role:** **JOB SUMMARY** This role provides on-site support for the provision and maintenance of Client Information Technology (IT) services within the assigned Data Center environment. Serves as the first responder to investigate any issues or concerns relating to the Clients (IT) Infrastructure. Activities typically include conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of Client IT equipment (servers, switches, routers etc.); cable installation, hardware upgrades, and replacing failed components; and overall general maintenance & housekeeping of the Client IT services. **ESSENTIAL DUTIES AND RESPONSIBILITIES** · Perform hardware installations (rack / stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. Also, perform hardware decommissions and cable removal. Work with Client on IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures. · Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed. · Perform remote hands support (e.g. power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands). · Escort 3rd parties requiring Data Center access for approved activities and ensure their compliance with Client SLA standards. · Carry out daily housekeeping checks of the White Space locations, and record findings. · Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets within Client and DCS systems. · Ensure that Risk Assessments are always prepared and used for all tasks undertaken -- completing safe working practices. **SUPERVISORY RESPONSIBILITIES** No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training. May coordinate work and assign tasks. · **QUALIFICATIONS** · To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · **EDUCATION and EXPERIENCE** · High School Diploma/GED required, associate’s degree preferred. 2-4 years of experience in computer science, Management Information Systems, business management or a related field. · Accredited training in the installation of copper and fiber structured cabling systems, preferred. Previous experience of using Remedy, DCIM tools. · **CERTIFICATES and/or LICENSES** · None · **COMMUNICATION SKILLS** **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)