Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity! CTG's premier client has a contract assignment for an IT Desktop Support opening. Type: Contract Job Title: IT Desktop Support Location: Fort Worth, TX Pay Rate: Based on experience Work Hours: M-F 8am-5pm Education: Associate’s degree in IT-related field preferred or High School diploma with equivalent years of experience in a similar role. A successful candidate in this position will possess strong soft skills as well as: Excellent communication, problem-solving, and organizational skills Ability to manage time effectively and adapt to changing priorities Description As IT Desktop Support, you will be responsible for the acquisition, installation, and maintenance of hardware and software technology, as well as providing first-level support for users. Your tasks will include assisting users with IT-related issues, managing inventory, training end-users, and contributing to IT-related activities within the organization. Responsibilities: Responsible for the acquisition, installation, and maintenance of hardware and software technology. Respond to requests and incident tickets for first-level support to users (onsite and remote) on any IT-related matter, escalating to levels 2 and 3 when applicable. Manage spares and assets inventory using the inventory management tool. Provide training to end-users and communicate corporate IT initiatives, best practices, and other relevant IT-related topics. Participate in IT-related activities related to office and manufacturing systems. Propose and implement solutions to improve and solve routine IT problems. Support new hires' onboarding by introducing them to hardware, software, and IT policies. Follow standard operating procedures. Maintain and ensure confidentiality of information and materials. Take initiative to identify and propose remedies to IT-related problems. Provide periodic status reports in written and verbal formats. Always prioritize safety. Required Qualifications Education: Associate’s degree in IT-related field preferred or High School diploma with equivalent years of experience in a similar role. Relevant certifications are a plus. Required Experience: 3+ years of experience in an IT support role working with end-users. 3+ years of experience working with computer hardware and software, including installation and maintenance. Advanced knowledge of Windows OS and MS Suite. Experience working with computer networks. Desired Skills: General knowledge of mobile technology. General knowledge of “ticketing systems” (e.g., ServiceNow). Strong communication, problem-solving, organization, and teamwork skills. Ability to handle changing priorities and effectively organize tasks. Excellent interpersonal and influencing skills. Technical knowledge of computer hardware, software, printers, and peripheral equipment. High-level knowledge of LAN/WAN equipment and topology. Must be a self-starter, able to work in a team environment and motivate others. Additional Information: No third-party resumes will be accepted. Drug testing and/or other employment-related inquiries may be conducted. CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors). CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company. To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Jamie.Robinson@ctg.com. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.