IT Desktop Support Analyst

Location: Lathrop, CA

Shift: 1st, M-F 9am to 5pm PST

Summary

The Desktop Support Analyst is responsible for all in-house repairs of laptop and desktop computers, servicing equipment and imaging and inventory. This position will receive, prioritize, document and actively resolve end-user help tickets as well as troubleshoot Microsoft Desktop Operating System and application issues. The Desktop Support Analyst will adhere to the company computer security policy, software standards and other company and departmental policies and processes.

 

Responsibilities

Perform tasks such as installation of images, data migration, troubleshooting general office productivity applications, applying securing configurations and custom application support. Install, test and promote software and hardware components to completion.Assist other IT Specialists, IT Management and users in the resolution of problems related to the correct operations of the desktop environment.Escalate problems, when required, to the appropriately experienced technician.Demonstrate core values of People, Service Excellence, Trustworthiness, Process, Simplicity and Product Value.Cordially and professionally interact with customers, vendors, superiors, peers and others.Monitor and track IT assets, inventory and warranty periods of machines.Demonstrate the Company’s Core and Growth Values in the performance of all job functions.Maintain reliable attendance.Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.Complete other assignments and special projects as requested.

 

Other Information

 

Are you a technology buff with a strong understanding of data who can think outside the box? Does the thought of taking a company into the industry 4.0 revolution get you excited? Do you want to take that excitement and knowledge and work for a world-class organization?

Then apply today to our IT team at Ashley Furniture – the World’s Largest Furniture Manufacturer!

Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry!

 

What Do You Need?

 

1 year experience providing technical support,Required Excellent verbal and written communication skills and Excellent interpersonal skills A+ Certification, or ability to obtain within 6 months, RequiredExperience supporting PCs running Windows Operating Systems including repairs, diagnosing various hardware, peripherals and software problems and PC and Mac computersExperience working with wired and wireless network attached devicesStrong verbal and written communication skills and Strong interpersonal skills, with a focus on rapport- building, listening and questioning skillsExperience with desktop operating systems including Windows Operating SystemsStrong application support experienceWorking knowledge of a range of diagnostic utilitiesAssociate degree in Computer Science, Information Systems or related field or equivalent work experience

 

Who Are We?

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Benefits We Offer

Health, Dental, Vision, Employee Assistance ProgramPaid Vacation, Holidays, and Your Birthday offGenerous Employee Discount on home furnishingsProfessional Development OpportunitiesAshley Wellness Centers (location specific) and Medical TourismTelehealth401(k) and Profit SharingLife Insurance

Our Core Values

Honesty & IntegrityPassion, Drive, DisciplineContinuous Improvement/Operational ExcellenceDirty FingernailGrowth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

https://www.ashleyfurniture.com/about-us/corporate-social-responsibility/report/

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Search Firm Representatives Please Read Carefully:

Ashley Furniture Industries, LLC, is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means.