Position Title: IT Desktop Support Specialist
Organization: Spartanburg Regional Healthcare System

Location: Spartanburg, SC

Position Summary

Spartanburg Regional Healthcare System is seeking a highly skilled and customer-focused IT Desktop Support Specialist to join our team. In this role, you will be responsible for providing exceptional support for our desktop and wireless laptop computing environment. Your responsibilities will include installing, maintaining, and troubleshooting desktop hardware and software, implementing upgrades, and resolving end-user device and network issues. This position offers the opportunity to contribute to meaningful projects in a collaborative and dynamic healthcare setting.

Key Responsibilities

Provide support for desktop hardware, software, and wireless devices, ensuring compliance with SRHS and IT policies and procedures. Install, configure, maintain, and troubleshoot desktop PCs, laptops, peripherals, printers, and other IT equipment. Deploy and support PC-based applications, including Microsoft Windows, Microsoft Office, and internal applications. Evaluate, prioritize, and resolve incoming incident and change tickets related to hardware, software, networking, and other technologies. Perform system imaging and conditioning of IT equipment. Participate in on-call support for priority incidents and problems during evenings and after hours as scheduled. Assist with IT equipment moves and changes, coordinating with the IT Project Coordinator as needed. Analyze, diagnose, and resolve technical issues, escalating complex problems to higher-level specialists when necessary. Maintain detailed documentation of client issues and resolutions in the problem management database. Implement hardware upgrades, such as memory and hard drive replacements, to improve system performance. Collaborate with team members to troubleshoot and resolve user problems and ensure compatibility across systems. Participate in project planning, application go-live activities, and post-live support. Monitor project milestones and escalate risks or issues to project leadership.

Minimum Requirements

Education: High School Diploma Experience: Minimum of 2 years of experience in deployment, support, and troubleshooting of PC-related equipment, including desktop PCs, laptops, peripherals, printers, and wireless devices. Proficiency in PC-based applications such as Microsoft Windows, Microsoft Office, and internal applications. License/Certifications: None required.

Preferred Qualifications

Education: Trade School or Associate Degree in Computer Training. Experience: 3+ years of desktop support experience. Certifications: Microsoft Certified IT Professional (MCITP) or similar credentials.

Core Competencies

Strong problem-solving and analytical skills with the ability to prioritize and manage multiple tasks. Excellent communication and interpersonal skills to provide effective support and maintain a high level of customer satisfaction. Ability to work both independently and collaboratively within a team environment. Familiarity with incident tracking systems and IT project management processes. Commitment to maintaining up-to-date knowledge of IT systems and emerging technologies.

Why Join Spartanburg Regional Healthcare System?

At Spartanburg Regional, we are committed to fostering a supportive and innovative work environment where every team member has the opportunity to thrive. Joining our IT team means contributing to the seamless operation of a leading healthcare organization dedicated to delivering exceptional patient care. If you are a motivated IT professional passionate about problem-solving and making a difference, we invite you to apply.