We have an outstanding Contract position for an  IT Desktop Support Technician to join a leading Company located in Laurel, MD.
** U.S Citizenship is required.****Must be able to work 100% onsite in Laurel, MD****Shift:  Mon - Fri 1st shift** **Candidate must have the ability to obtain and maintain a Secret Security Clearance.**Please click on this link if you have any questions on how to obtain a clearance:https://www.tadpgs.com/obtain_security_clearance 
 Job Responsibilities:Provide onsite IT support services for customers to include incident response, delivery, and system set-up of new & repaired computers along with the installation of additional hardware, software, and peripherals.Work on primarily Microsoft Windows, Macintosh, and Linux system.Research, analyze, diagnose, and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not. Perform computer imaging including software & hardware validation and pre-delivery testing.Record and create documentation and assist in other team areas as needed.Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed.
 Basic Hiring Criteria:Have a Bachelor's degree or equivalent work experienceMust have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience.Must have a valid Driver's License and be able to drive company vehicle on and off campus.Must be able to obtain and maintain a DoD Secret ClearanceMust be a U.S. CitizenPossess the ability to troubleshoot and resolve technical problems for users, to independently resolve widely varying complex problems using current job knowledge, research, and external resources.Have hardware experience to include Intel-based desktops, laptops, and printers.Operating System (OS) experience to include Windows and Mac OS.Networking experience to include a strong understanding of TCP/IP and DNS; and an understanding of Active Directory and Exchange.Must have strong verbal and written communication skillsHave the ability to obtain a Dell Certified Enterprise Engineer (DCEE) certification within 2 months of employment.Possess enterprise-level experience with Linux, Windows 10, Mac10.11 and/or iOS.Possess certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.Have software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems, and/or 2-4 years' experience with system management tools such as Altiris.Have the ability to lift up to 40 lbs. unassisted