Overview The Desktop Support Technician I is responsible for in-person support within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading Sprouts Farmers Market hardware and equipment to ensure optimal performance. This position works within the ITIL framework to communicate with Team Members and other function units within the Sprouts Farmers Market IT Department. Overview of Responsibilities Assist in the installation and configuration of appropriate hardware, systems, and applications for users; ensure new users are equipped with the appropriate technical devices and support. Install, support, and maintain PC applications in a Windows based Active Directory environment; software includes Operating Systems, MS Office, Remote Access Technologies, System Management tools and various business unit software titles Maintain and provide technical support to Sprouts Farmers Market computer systems including software programs, hardware devices, operating systems, mobile devices, printers, and phone configurations. Ensure desktop computers, laptops, tablets, and mobile devices interconnect seamlessly with diverse systems. Ensure secure operation of all hardware devices and services using security and encryption tools, combined with extensive staff training and documentation. Provide second and third level support in performing analyses, testing, and updates of hardware systems; diagnose and solve recurring hardware and software faults to ensure the most efficient computer systems and devices for users. Write technical specifications for purchase of PCs, desktop hardware, and related products. Maintain proper documentation as required by leadership of Corporate IT to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation. Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs. Remain up to date on emerging technologies and recommend changes as appropriate. Must be flexible and available to provide off-hours support and coverage. Qualifications Associate’s degree preferred or a combination of education and experience to be considered Minimum 2 years’ experience troubleshooting network connectivity and Remote access/VPN related technologies, and laptop, desktop, and server hardware support Minimum 2 years’ experience working with Microsoft Operating Systems and troubleshooting all versions of Microsoft Office Minimum 1 year of experience working within a ticketing platform and experience with iOS and Android mobile operating systems Ability to independently research issues with Microsoft products is required. Basic knowledge of Active Directory and Group Policy is required. Basic knowledge of network topology is required. Store Support environment experience is preferred. ITIL 2011 certification is preferred. Microsoft certifications preferred. CompTIA A+ and N+ experience preferred Strong verbal and written communication skills, analytical and decision-making skills, and ability to work on cross-functional teams Benefits In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include: Competitive pay Sick time plan that you can use to support you or your immediate families health Vacation accrual plan Opportunities for career growth 15% discount for you and one other family member in your household on all purchases made at Sprouts Flexible schedules Employee Assistance Program (EAP) 401(K) Retirement savings plan with a generous company match Company paid life insurance Contests and appreciation events throughout the year full of prizes, food and fun! Eligibility requirements may apply for the following benefits: Bonus based on company and/or individual performance Affordable benefit coverage, including medical, dental and vision Health Savings Account with company match Pre-tax Flexible Spending Accounts for healthcare and dependent care Company paid short-term disability coverage Paid parental leave for both mothers and fathers Paid holidays Get Paid Every Day! Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday. You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/. Why Sprouts Grow with us! If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary. Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance. California Residents: We collect information in accordance with California law, please see here for more information.