Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep. 

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Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

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 Once you get a glimpse of this one of its kind resort, you know you arrived in sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

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Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights? 

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What will I be doing? 

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The IT Executive assists in all the Information Systems operations of the resort and has a solid working knowledge of personal computer hardware and software applications. Be able to assist various users in day-to-day inquiries relating to personal computers and be conversant with the various applications such as front office system, back office system, point of sale system, banquet/catering system and any other resort related software installed within the resort.

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During the absence or leave of the Assistant Manager, he/she should be able to handle trouble shooting and coordination with various users to ensure the smooth operation of various applications. Must be able to handle guest inquiries relating to computers.

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The IT Executive assists the Assistant IT Manager and IT Manager in implementing the periodic review and inventory of installed software and hardware in the resort to ensure we do not violate software proprietary rights. He/she should also assist the Assistant IT Manager and IT Manager in the monitoring of passwords for new hires as well those who have left service to prevent unauthorized use. Specifically, you will be responsible for performing the following tasks to the highest standards.

\n\nInstall, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms.\nTrain/instruct users in proper use and security of all systems.\nTroubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.\nRespond to program error messages in a timely manner.\nProvide network communications support and technical guidance. \nRefer major problems to vendors/technicians.\nAnalyze, recommend, and implement process improvements.\nConsult with direct manager to assess/analyze/resolve computing needs and system requirements. \nInspect, test, and diagnose computer equipment/systems.\nPlan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. \nPlan, coordinate, and implement network security measures. \nProvide end-user support for all applications.\nPlan and manage disk space for entire network. \nMaintain accurate inventory of all technological devices.\nEnsure backup tapes are locked in a fireproof safe.\nFollow all company policies and procedures.\nMaintain confidentiality of proprietary information and protect company assets. \nAddress guests' service needs and team members with IT related concerns.\nCommunicate using clear and professional language and answer telephones using appropriate etiquette.\nDevelop and maintain positive working relationships with others and support team to reach common goals.\nEnsure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.\nEnter and locate information using computers/Point of Sale (POS) systems. \nAssist in preparing user manuals if these are not available from the vendors.\nAssist in preparing training schedules and coordinate closely with user departments to maximize training sessions.\nAssist user departments in conducting training on the various computer applications to be installed in the resort.\nLiaise and study with user departments on defining system specifications for new systems.\nAssist user departments in training newly hired team members and any problems pertaining to computer system operations. \nReport to direct manager any problem areas to ensure these are resolved expeditiously and effectively.\nThe Resort requires that you perform any task deemed necessary by the IT Manager for the efficient running of the IT Department specifically and the Resort in general.\n

What are we looking for? 

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IT Executive serving Waldorf Astoria Maldives always supports resort IT operations, assists users, troubleshoots applications, addresses guest inquiries, ensures software compliance, and monitors access to maintain system security. To successfully fulfill this role, you should maintain the following behaviors, attitude, skills, and values: 

\n\nComprehensive understanding of network architecture and client/server technology\nStrong problem solving and communication skills\nAbility to work under pressure\nStrong work ethic\nAbility to exercise judgment in evaluating situations in making sound decisions\nFlexible, reliable, accountable and resilient.  \nExperience of Hotel applications, such as Opera, Fidelio, Micros, Fusion, Check SCM\nGeneral understanding of IT infrastructure trends and technologies, including networks, databases, business applications and development methodology\nMethodical and well organized\nAbility to work with ownership as well within a team\nStrong organizational, planning and analytic skills\n\n

What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!